Implementation Specialist (m/f/d)

Become Implementation Specialist (m/f/d) at Retarus. Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski and UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace. What we offer Health insurance portfolio, including dental, vision, life, and disability insurance options, as well as a health savings account High-standard 401(k) plan (with one of the leading providers) Competitive vacation package and paid sick days Flexible/Mobile working Childcare contribution and birth bonus Employee referral bonus Paid parental leave options Public commute tax program Team events Free snacks and drinks in the office Gym in the office building What you'll do Be responsible for complex customer projects and ensure their technical excellence and successful implementation Implement best practices and continuously optimize existing solutions to increase efficiency and performance, in close collaboration with the team Lead customer meetings, technical workshops, and solution discussions to promote solution adoption and ensure high customer satisfaction. Coordinate technical design discussions with operations teams, product management and the Enterprise Integration Services team Design and implement scalable, high-performance solutions based on established patterns, frameworks and modern technologies Analyze, troubleshoot and continuously optimize solution performance to ensure customer success and satisfaction Empower customers through consulting, training and best practice recommendations to ensure effective use of services and maximum added value What you'll need A completed apprenticeship or degree in IT, Computer Science, Engineering, or a related technical field – alternatively, an equivalent qualification with proven hands‑on experience At least 3 years of professional experience in a comparable role or working with technical methodologies and frameworks Practical experience with tools such as Jira, Confluence, Postman, and ideally with AI/ML technologies Strong analytical skills and a structured approach to solving complex business challenges Knowledge of web services and API’s and related programming techniques (REST/SOAP API, JSON, XML/XSL) Passion for emerging technologies, continuous learning, and working in an agile environment Creativity and problem‑solving skills to design and implement innovative, scalable solutions A proactive, results‑driven mindset with the ambition to drive change and ensure successful project delivery Excellent communication skills and a collaborative spirit – you enjoy working cross‑functionally with customers, internal teams, and stakeholders What you can expect At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting‑edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies. Very important Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. This position offers a salary between $80,000 and $110,000 annually. The final salary depends on experience and qualifications. We are happy to discuss the details and finalize a fair offer during the interview process. Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: View email address on click.appcast.io We’relooking forward to getting to know you! #J-18808-Ljbffr Retarus