On Call Hospice Triage Supervisor

Job DetailExperience Level Associate DirectorDegree Type Bachelor of Science in Nursing (BSN)Employment Full TimeWorking Type RemoteJob Reference 0000021030Salary Type AnnuallyIndustry HealthcareSelling Points Lead impactful hospice care operations remotely during flexible shifts. Elevate patient care through telephonic interventions and team collaboration. Enhance your leadership skills in a supportive, dynamic environment.Job DescriptionOn Call Hospice Triage Supervisor OverviewThe On Call Hospice Triage Supervisor oversees call center operations, ensuring quality telephonic interventions for patients based on their care plans.This remote role requires leadership in managing clinical and non-clinical issues during designated shifts.Supervise and support call center staff, providing guidance and elevating complex cases to appropriate team members.Collaborate with team managers, AOC, and hospice physicians to address patient needs effectively.Ensure adherence to hospice care standards and protocols, promoting patient safety and satisfaction.Participate in orientation and training sessions to align with organizational practices and values.Work flexible hours, including evenings and weekends, to meet patient care requirements.Leverage your nursing expertise to enhance the quality of hospice care provided remotely.On Call Hospice Triage Supervisor Key Responsibilities & DutiesProvide leadership and guidance to call center staff during assigned shifts.Address clinical and non-clinical issues, escalating complex cases as needed.Deliver telephonic interventions based on patient care plans and hospice standards.Collaborate with team managers and hospice physicians to ensure comprehensive care.Monitor and evaluate call center operations for quality assurance and improvement.Participate in orientation and training sessions to maintain compliance with organizational policies.Ensure effective communication and coordination among team members and departments.Promote a culture of excellence and patient-centered care within the team.On Call Hospice Triage Supervisor Job RequirementsBachelor of Science in Nursing (BSN) from an accredited institution.Minimum of 4 years of hospice nursing experience, with on-call exposure.Supervisory or leadership experience in a healthcare setting preferred.Current New York State RN licensure required; valid NYS license preferred.CHPN certification preferred for enhanced hospice care expertise.Strong communication and problem-solving skills to manage patient care remotely.Ability to work flexible hours, including evenings and weekends.Proficiency in telephonic intervention and care plan implementation.