Front of House Manager

Front Of House Manager

Chick-fil-A Ponce & Boulevard is seeking a Front of House Manager to support daily operations, develop leaders and Team Members, and help deliver a consistently excellent guest experience.

Why You'll Love Working Here

• Work directly with the Owner/Operator and leadership team
• Opportunities for leadership development
• Positive, team-oriented work environment
• Sundays off

Position Details

• Full-time, 40+ hours per week
• Schedule based on business needs
• $20–$21 per hour, based on experience
• Bonus opportunity

Benefits

• Medical, dental, and vision insurance for eligible full-time employees
• Free employee meals
• Access to scholarship opportunities of up to $2,500 per year
• Paid training

Required Qualifications

• Previous leadership experience in quick-service restaurants or a comparable setting
• Experience coaching leaders and developing Team Members
• Ability to oversee Front of House operations in a fast-paced environment
• Strong communication, organization, and problem-solving skills
• Basic computer skills
• Ability to meet the physical demands of the role, including standing for up to 10 hours and lifting up to 50 pounds

Duties and Responsibilities

• Oversee Front of House shifts and support Shift Leaders in running daily operations.
• Coach Shift Leaders and Team Members on guest service, accuracy, speed, cleanliness, and food safety standards.
• Help develop a strong leadership pipeline by identifying growth opportunities and following up on training progress.
• Support new hire training and help ensure training standards are followed consistently.
• Observe performance, provide timely feedback, and participate in Team Member evaluations.
• Address performance and policy concerns in accordance with restaurant procedures, escalating serious concerns to senior leadership.
• Review completion of daily and weekly checklists and follow up on gaps.
• Respond to guest concerns and help the team resolve service issues.
• Partner with the leadership team on Team Member engagement and retention.
• Communicate operational trends, staffing concerns, and opportunities for improvement to senior leadership.
• Perform other duties as assigned.

Required Skills

• Strong leadership, coaching, and team-building skills
• Ability to develop others and hold leaders accountable
• Sound judgment and attention to detail
• Ability to prioritize and make decisions under pressure
• Dependability, adaptability, and a strong work ethic
• Clear communication and a commitment to guest service
• Commitment to Chick-fil-A Ponce & Boulevard's values and standards

Thank you for your interest in Chick-fil-A Ponce & Boulevard. After you submit your resume, we will contact you by phone or email within 1–3 business days. Please do not contact the restaurant regarding your application.

Job Type: Full-time

Pay: $20.00–$21.00 per hour

Schedule: Based on business needs

Work Location: In person, Atlanta, GA 30308

Commute/Relocation: Must reliably commute or plan to relocate before starting work.