Teller

Job Description

Job Description

Job Description

It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.

Reports To

•    Branch Manager

•    Assistant Branch Manager

•    Supervisor

Primary Responsibilities 

•    Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals

•    Cash checks

•    Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency

•    Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks

•    Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line

•    Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.

•    May be responsible for bank opening and/or closing

•    Maintains the highest level of confidentiality with all information obtained

•    Promotes the bank’s products and services

•    Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers

•    Comply with all department and company policies, procedures and regulations

•    Other duties as assigned

•    Part time tellers are required to work every Saturday.  Full time tellers are required to work rotational Saturdays

Desired Skills & Experience

•    Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees

•    Mathematical skills

•    Strong communication & organizational skills

•    Detail oriented, high degree of accuracy

•    Competence with computers, telephone, calculator

•    Ability to work in a fast-paced environment & under pressure as needed