Banquet Captain

Job Description

Job Description

At GF Hotels and Resorts, we believe that people are the key to our success, and we're looking for a dynamic Banquet Captain to join our team. You'll lead with passion and integrity, ensuring every event runs smoothly while creating memorable experiences for our guests. As part of our vibrant hospitality family, you’ll have access to health insurance, paid time off, and continuous learning opportunities. We offer competitive compensation and cultivate a supportive culture where innovation and teamwork thrive.

In this role, you’ll coordinate with our dedicated staff to deliver exceptional service and exceed guest expectations. Your leadership will inspire others, making a real impact in our collaborative environment. At GF, we’re committed to your growth and offer numerous career advancement opportunities. If you’re ready to elevate your career in a company that values your contributions and fosters a balanced work-life experience, we encourage you to apply and become part of our mission to deliver outstanding hospitality.
Responsibilities:

• Lead and coordinate banquet staff to ensure seamless event execution and exceptional guest experiences.
• Collaborate with event planners and kitchen staff to align on event details and special requests.
• Monitor banquet operations, ensuring adherence to quality standards and timely service delivery.
• Train and mentor team members, fostering a culture of continuous improvement and teamwork.
• Address guest inquiries and concerns promptly, maintaining a positive and professional demeanor.
• Oversee setup and breakdown of banquet spaces, ensuring efficient use of resources and time.
• Maintain inventory of banquet supplies, coordinating with procurement to ensure availability of necessary items.

Qualifications:

• Experience: Typically requires 1 to 3+ years of experience in high-end customer service, catering, or the wedding and events industry.
• Leadership & Communication: Strong capability to direct, motivate, and manage multi-staff teams.
• Physical Stamina: Ability to stand and walk for 10+ hours and lift/move heavy banquet equipment (up to 50 lbs).
• Certifications: Often requires a valid food handler's card and/or an alcohol certification (e.g., TIPS or ServSafe), depending on local state guidelines in Pennsylvania.

About Company

Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!