Desktop Support Engineer

Smart IT Frame LLC

Position: Onsite Desktop Support Engineer

Location: Colchester, VT 05446 (Onsite-5days/Week)

Duration: Contract

A Desktop Engineer installs, configures, maintains, and troubleshoots an organization's computer hardware, operating systems, software applications, and peripheral devices.

Key Responsibilities

Hardware & Software Support: Set up, repair, and upgrade desktops, laptops, mobile devices, printers, and scanners.
System Imaging & Deployment: Configure and deploy standardized operating system images (Windows, macOS, or Linux) and enterprise software.
Incident Management: Resolve technical support tickets via service management tools like ServiceNow or Jira.
Network & Connectivity: Troubleshoot local area networks (LAN), Wi-Fi, VPN connections, and domain controllers (Active Directory, DNS, DHCP).
Asset Lifecycle Management: Track inventory, manage hardware procurement, handle onboarding/offboarding, and safely decommission old equipment.
User Training & Security: Apply security patches, manage user access, enforce compliance policies, and train staff on basic tool usage.

Core Requirements & Skills

Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience/diploma).
Technical Knowledge: Strong command of Windows/macOS/Linux environments, office productivity suites (Microsoft 365 / Google Workspace), and basic networking.
Certifications (Preferred): CompTIA A+, CompTIA Network+, ITIL Foundation, or Microsoft-certified credentials.
Soft Skills: Problem-solving under pressure, customer service, and clear communication with non-technical staff

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Vacancy posted 17 minutes ago

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