Support Associate
Fortray Global Services
Support Associate
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.
Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.
Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Purpose of the Job – Overview
Job Title: Support Associate
Location: Fully Remote
Must have a 2 to 3 hours backup, 22 to 24" monitor with HDMI cable, table, chair, and a quiet place to work.
Timings:
• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST
About the Role
Position Responsibilities:
- Respond to customer/client queries in a timely and accurate way, via phone, email or chat
- Identify customer/client needs and help customers use specific features
- Update our internal databases/CRM with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Update CRM (Change current course to completed modules)
- Handle complicated queries which are not resolved by the first contact person.
Specific Knowledge, Skills or Abilities Required:
- Experience as a Customer Support Specialist or similar IT Support Role
- Familiarity with our industry is a plus
- Experience using ticketing software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma (CCNA)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Support Associate in United States vacancy
$31 - $34.5 per hour
...TurboTax - Retail Expert, you will serve as a trusted advisor, empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.” \n \n About the Role: In this role, you will work on-site from a...SuggestedLocal areaIntuit
Skokie, IL14 days ago$15 - $17 per hour
...Mailing Support Associate (Temporary - 60 Day Assignment) Location: Lancaster, PA Schedule: 12-hour shifts, 5 days per week Pay Rate: $15.00 - $17.00 per hour Start Date: Immediate Openings Available Position Summary We are seeking reliable and hardworking...SuggestedHourly payTemporary workImmediate startShift workManpower
Lancaster, PA2 days ago$11 - $13.75 per hour
...Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...SuggestedLocal areaFlexible hoursShift workNight shiftChico's FAS
Liberty Center, OH2 days ago- ...team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all...SuggestedLocal areaFlexible hoursShift workNight shift
Chico's FAS
Conway, NH4 days ago - ...We are customer obsessed, innovative, and have the best culture in retail. Join our team today! Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store...SuggestedLocal areaFlexible hoursShift workNight shift
Chico's FAS
West Des Moines, IA1 day ago - ...to make women feel more empowered. Join the movement. Bring your talents and discover opportunities, support, and growth. About the role As a Support Associate, your role places you both in the back of the house and on the sales floor. You manage inventory processes...Part timeFlexible hoursNight shift
Knitwell Group
Las Vegas, NV1 day ago $15.49 per hour
...Support Associate – Chico’s FAS, Inc. Join to apply for the Support Associate role at Chico’s FAS, Inc. Position Objective The Support Associate supports a customer- and product-focused sales culture, performing sales operations functions such as merchandise handling,...Minimum wagePart timeLocal areaFlexible hoursShift workNight shiftChico's FAS
Marlton, NJ1 day ago- ...to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all...Local areaFlexible hoursShift workNight shift
Chico's FAS
Grosse Pointe, MI1 day ago - ...The Student Support Associate is an experienced and innovative school ambassador energized by our unique charter school environment. A Student Support Associate will be expected to work and support all community members to implement a high-quality, rigorous, and engaging...
Citizens of the World Charter School
Los Angeles, CA3 days ago - ...positive impact in the lives of others is always on your to-do list — you'll LOVE working with a team that puts people first. Direct Support Professionals As a DSP, you will provide support and guidance to people served as they learn and develop important daily living...
Mosaic
Oakdale, CT4 days ago $24 per hour
...Description:Are you passionate about making a meaningful difference in the lives of others? Join our Easterseals NH team as a Direct Support Associate, where you’ll empower adults with developmental disabilities and diverse support needs to build independence, engage in their...Hourly payFull timePart timeCurrently hiringEaster Seals New Hampshire, Inc.
Exeter, NH2 days ago- ...Support Associate Level IV Under the direct supervision of the Contract Management Team, perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing...Hourly payContract workWork at office
CGI
Washington DC1 day ago - ...Support Associate II Category: Business Analysis (functional and technical) Main location: United States, Florida, Miami Position ID: J0126-0688 Employment Type: Full Time U.S. - CGI Federal roles - Visa and Passport Position Description: CGI Federal is looking...Hourly payFull timeContract workWork at officeShift work
CGI
Miami, FL2 days ago $17 - $20 per hour
...you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you’ll have many...Casual workFlexible hoursShift workNight shiftWeekend workAfternoon shiftFashionUnited
Commerce, CA3 days ago- ...Student Support Associate (Behavior Focus) - 3 positions Linn-Mar Community School District Boulder Peak Intermediate - Marion, Iowa Open in Google Maps This job is also posted in TeachIowa, Iowa's Marketplace for education jobs Job Details Job ID: 5885224 Application...Full timeSummer workSecond jobImmediate startShift work
Young World Physical Education
Marion, IA1 day ago - **Direct Support Associate**, where you’ll empower adults with developmental disabilities and diverse support needs to build independence, engage in their communities, and live fulfilling lives. We are currently hiring for both our **Day Program** and our **Residential...Full timePart timeCurrently hiring
Easterseals NH
Manchester, NH2 days ago $16.9 - $21.1 per hour
...Support Associate The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...Local areaFlexible hoursShift workNight shiftChico's FAS
Palos Verdes Peninsula, CA4 days ago$25 per hour
...Frette is seeking a Support Associate for our boutique in Palo Alto, CA. The Support Associate is an integral part of the store team, acting as a key partner to management and sales, primarily responsible for overseeing the stockroom and maintaining the upkeep of the store...Work at officeDay shiftAfternoon shiftFrette
Palo Alto, CA2 days ago$22.57 - $33.86 per hour
...and excellence? Then you have what it takes to be a Good Samaritan Nurse. You are at the heart of health. Job Details The Unit Support Associate under the direction of the NM/ANM, coordinates and performs those duties necessary to manage and organize the nursing unit...Flexible hoursCatholic Health Service
Central Islip, NY2 days ago- ...Support Associate III CGI Federal is looking for experienced Support Associates to support the Colorado Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have...Contract workWork at officeShift work
CGI
Centennial, CO2 days ago $17.25 - $21.55 per hour
...Join to apply for the Support Associate - Chico's role at Chico's FAS, Inc. 20 hours ago Be among the first 25 applicants Join to apply for the Support Associate - Chico's role at Chico's FAS, Inc. Get AI-powered advice on this job and more exclusive features. Come lead...Part timeLocal areaFlexible hoursShift workNight shiftChico's FAS
San Diego, CA4 days ago- ...Position Objective The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...Local areaFlexible hoursShift workNight shift
Chico's FAS
Alpharetta, GA20 hours ago - ...Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes The Responsibilities A Support Associate works within the store team to help achieve store sales and inventory goals. The Support Associate partners with the...Part timeWork experience placementLocal areaWorldwideFlexible hours
Theory
Westport, CT3 days ago $16 - $23.75 per hour
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags...Minimum wageSeasonal workShift workTapestry
Chester, NY20 hours ago$19 per hour
...Job Description:Are you passionate about making a difference in the lives of others? We’re seeking Direct Support Associates to join our program and help individuals thrive in their communities. In this role, you’ll work alongside adults with diverse abilities and needs...Full timeMonday to FridayEasterseals NH
Laconia, NH2 days ago- ...Passport Support Associate II - All Shifts CGI Federal is looking for experienced Support Associates to support the Charleston Passport Center. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing...Work at officeAll shifts
CGI
Charleston, SC20 hours ago $15 - $18.5 per hour
...wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment...Minimum wageLocal areaShift workNight shiftkate spade
Gretna, NE20 hours ago- ...across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the...Local areaFlexible hoursNight shiftWeekend work
AL-TAR Services, Inc
Virginia Beach, VA4 days ago - ...customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are...Local areaFlexible hoursShift workNight shift
Chico's FAS
Lafayette, LA20 hours ago $19.61 - $24.5 per hour
...POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of ensuring a great customer experience and maximum profitability...Local areaFlexible hoursShift workNight shiftChico's FAS
San Francisco, CA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Associate. Be the first to apply!
Related searches
- family support officer United States
- support specialist United States
- product support specialist United States
- sales support specialist United States
- IT support consultant United States
- supported employment specialist United States
- senior support specialist United States
- senior IT support specialist United States
- sales support representative United States
- community support specialist United States