Support Associate
Fortray Global Services
Support Associate
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.
Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.
Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.
Purpose of the Job – Overview
Job Title: Support Associate
Location: Fully Remote
Must have a 2 to 3 hours backup, 22 to 24" monitor with HDMI cable, table, chair, and a quiet place to work.
Timings:
• Monday to Friday: 9 AM to 6 PM BST
• Saturday: 10 AM to 3 PM BST
About the Role
Position Responsibilities:
- Respond to customer/client queries in a timely and accurate way, via phone, email or chat
- Identify customer/client needs and help customers use specific features
- Update our internal databases/CRM with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Update CRM (Change current course to completed modules)
- Handle complicated queries which are not resolved by the first contact person.
Specific Knowledge, Skills or Abilities Required:
- Experience as a Customer Support Specialist or similar IT Support Role
- Familiarity with our industry is a plus
- Experience using ticketing software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma (CCNA)
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Support Associate in United States vacancy
$20.16 per hour
...lives of others is always on your to-do list -- you'll LOVE working with a team that puts people first. We're looking for Direct Support Professionals to join our team! As a DSP, you will provide support and guidance to people served as they learn and develop important...SuggestedDaily paid- ...regulatory requirements and company policies and procedures. This position is also responsible for the health, safety and emotional support of the individuals being served. Desire to make a positive difference in people's lives. No experience needed. We provide...Suggested
$16.94 - $21.2 per hour
...Support Associate The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...SuggestedLocal areaFlexible hoursShift workNight shift- ...Support Associate We are customer obsessed, innovative, and have the best culture in retail. Join our team today! Position Objective: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are...SuggestedLocal areaFlexible hoursShift workNight shift
Chico's FAS, Inc.
Metairie, LA21 hours ago - ...and dependable individuals to join our team as Multi-Classroom Support Staff based at our Laconia Early Learning Center . In this... ...Performs other duties as assigned. Requirements Must be an associate teacher qualified before November 6, 2017, have a minimum of 9...SuggestedHourly payFull timePart timeSummer workWork at officeFlexible hours
Boys & Girls Clubs of Central and Northern NH
Laconia, NH12 days ago - ...Support Associate Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront...Local areaFlexible hoursShift workNight shift
- Providing compassionate support to individuals navigating sensitive life transitions, the full-time remote Benefits Support Associate will manage inbound calls, offer guidance on available options, and perform back-office administrative tasks while maintaining professionalism...Work at officeRemote work
- ...Support Associate Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. Position Objective: The Support Associate is responsible for supporting a customer and product-focused sales culture where our...Local areaFlexible hoursShift workNight shift
$15 per hour
...you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way We believe in the importance of giving back and you'll have many...Casual workFlexible hoursShift workNight shiftWeekend workAfternoon shift$18.63 - $27.42 per hour
...Practice Support Associate Catholic Health Physicians Practices strives to deliver clinically excellent medical care to our patients. We are looking for a Practice Support Associate who will provide the highest quality of patient care by being an integral part of the...Work at office- Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...ab
- ...Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses... ..., is seeking a motivated entry‑level Underwriting Policy Support professional to join our team. Responsibilities Effectively communicate...Local areaWork from home1 day per week
Auto-Owners Insurance
Kansas City, MO1 day ago - ...Treasury And Chief Investment Office Middle Office Trade Support The Treasury and the Chief Investment Office (TCIO) within JPMorgan is responsible for firm wide asset and liability management for one of the world's largest global financial institutions. Because it...Work at officeVisa sponsorship
Chase
Newark, DE12 days ago $23 per hour
...Recovery Support Associate Guided by the experiences of those living with mental health conditions and rooted in equity, NAMI Chicago educates to fight stigma and discrimination, fiercely advocates for our community, and shares hope, connection and expertise with people...Temporary workNAMI Chicago
Chicago, IL2 days ago$19.72 - $23.66 per hour
...Does this opportunity interest you? Michigan Millers is seeking an Underwriting Support Associate to join our team! The individual in this role will provide administrative support for the commercial lines, loss control, and premium audit teams. Michigan Millers reserves...Hourly payFull timeWork experience placementWork at officeLocal areaWork visaFlexible hoursMichiganmillers
Lansing, MI8 hours ago$15.91 - $25.77 per hour
...Overview The Certified Recovery Support Specialist (CRSS) provides experience, education and professional services to assist and... ...Illinois Alcohol and Other Drug Abuse Professional Certification Association (IAODAPCA) Narcan training in the first month of hire...Full timeLocal areaShift work$27 - $30 per hour
...retailers count on us after the order is placed - this role is how we show up for them. As the JuneShine Brands Direct-to-Retail Support Associate, you will manage inbound support tickets from licensed retail partners through our CRM platform, serving as a primary contact...Hourly payLocal areaRemote workWork from homeMonday to FridayFlexible hoursShift work- ...CS Sales Support Associate The CS Sales Support Associate role is designed to be a resource to CWS outside sales representatives. This position requires learning and understanding the CWS product offering and quoting system, as well as interaction with a wide variety...For contractorsWork at officeFlexible hours
Pella
Miami, FL4 days ago $100k
...Job Description Job Description Computer Technologies Consultants (CTC, Inc.) is seeking a Field Support Services, Associate to join our dynamic team on a US Navy Enterprise Networks program in Landover, MD. With offices in Washington DC and San Diego, CA, CTC...Long term contractLocal areaFlexible hours$13 per hour
...Repack Support Associate Now hiring: Repack Support Associates Location: Lexington, KY Pay Rate: $13.00 per hour Monday-Friday | 6:30 AM 3:15 PM Repack Support Associate Jobs: No Suits, No Drama. Pick It. Pack It. Cha-Ching. Looking for a warehouse job where you...Hourly payWeekly payFor contractorsLocal areaImmediate startMonday to FridayShift workStaffmark
Lexington, KY2 hours ago$22 - $29.4 per hour
...Overview As a Practice Support Associate for Catholic Health, you will be responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. Job Details Key responsibilities include: Answering phones Scheduling appointments Handling...Work at officeCatholic Health Service
West Babylon, NY2 days ago$21 - $29 per hour
...Practice Support Associate At Catholic Health Physicians Practices, we're committed to delivering excellent care to our patients. We're looking for a Practice Support Associate to be a vital part of our clinical team and help provide top-notch service to our patients...Work at officeCatholic Health Service
Malverne, NY3 days ago$22.62 per hour
...Description Are you passionate about making a meaningful difference in the lives of others? Join our Easterseals NH team as a Direct Support Associate, where you’ll empower adults with developmental disabilities and diverse support needs to build independence, engage in their...Hourly payFull timeCurrently hiringEaster Seals New Hampshire, Inc.
Durham, NH2 days ago- ...Practice Support Associate Catholic Health is looking for a reliable and organized Practice Support Associate to support the daily operations of our physician offices. This front-line role ensures smooth patient flow and provides outstanding service both in-person and...Work at office
Catholic Health Service
Roslyn, NY4 days ago $24 per hour
...Job Overview Direct Support Associate (DSA) to join Easterseals NH Community Based Services team. Supports individuals with developmental disabilities and complex medical needs living in residential homes. Schedule: Per diem. Pay: $24.00 per hour. Opportunity to attend...Hourly payDaily paidEaster Seals New Hampshire, Inc.
Rochester, NH8 hours ago- **Direct Support Associate**, where you’ll empower adults with developmental disabilities and diverse support needs to build independence, engage in their communities, and live fulfilling lives. We are currently hiring for both our **Day Program** and our **Residential...Full timePart timeCurrently hiring
Easterseals NH
Boston, MA4 days ago $23 per hour
## Direct Support AssociateApplylocations: Hooksett, NHtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR2536**Job... ...with their communities.**Responsibilities:** As a direct support associate in our program, you will participate alongside individuals as...Full timeMonday to FridayFlexible hoursEasterseals NH
Hooksett, NH4 days ago- ...Direct Support Associate – Day Program Are you passionate about making a meaningful difference in the lives of others? Join our Easterseals NH team as a Direct Support Associate, where you’ll empower adults with developmental disabilities and diverse support needs to build...Hourly payFull timeMonday to Friday
Easter Seals New Hampshire, Inc.
Manchester, NH8 hours ago - ...through the financial solutions we offer, the member activities we support, and the resources we provide to the Lutheran community and... ...and other administrative tasks as assigned. The Practice Support Associate reports to and is employed by the sponsoring financial advisor....Contract workWork at officeLocal area
Thrivent Financial
Augusta, ME2 days ago - ...Job Description Job Title: Patient Support Associate Company: RG Healthcare Solutions Location: San Antonio, TX (Contingent) Job Type: Full-Time About Us: RG Healthcare Solutions is a leading provider of patient support services, dedicated to enhancing the experience of...Full timeContract work
Rgsupplylogistics
San Antonio, TX3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Associate. Be the first to apply!
Related searches
- vendor support specialist United States
- integration support specialist United States
- patient support specialist United States
- sales support representative United States
- IT support consultant United States
- computer network support specialist United States
- engineering support specialist United States
- administrative support specialist United States
- operations support agent United States
- executive support specialist United States