Client Services Associate

Client Services Specialist – ***Private Aviation Industry experience ideal*** Location: New York, NY On-site position (100%); Monday through Friday 9:00am to 5:00pm in office with ability to be reached / on call after hours as needed with this 24/7 company operation Compensation: $80,000 to $100,000 base salary (commensurate with experience) plus performance bonus potential and benefits Position Summary – Client Services Specialist Private aviation company seeks a highly organized, client-focused Client Services Specialist to join the Operations team. This role serves as a critical liaison between aviation advisors, clients, operators & vendors. Client Services Specialist manages trip execution from initial request through post-flight follow-up. Position requires strong operational judgment, attention to detail, the ability to perform under time-sensitive conditions in a fast-paced aviation environment, and the ability to be on-call after hours (as needed) for this 24/7 company operation. Responsibilities – Client Services Specialist Manage client private jet/charter/etc. requests from initial inquiry through post-flight follow-up Coordinate with operators, pilots, and third-party vendors including catering and ground transportation Build & manage detailed flight itineraries, trip logistics, etc. Monitor flight schedules, weather, aircraft status, and operational changes in real time Provide proactive, professional communication to clients before, during and after flights Conduct flight following and ensure smooth execution of all trips Ensure compliance with all safety, regulatory, and operational standards Assist with flight services including catering, transportation, and special client requests Support administrative, analytical, and reporting tasks related to flight operations Assist accounting with billing, invoicing, and post-trip reporting Qualifications – Client Services Specialist REQUIRED: 2 to 3+ years’ of hospitality-focused experience (ideally in private aviation, private corporate travel, private luxury hospitality, or similar industry client-facing operations) Proven operations / administrative experience with the ability to be client-facing / personable to client base Ability to work in-office Monday through Friday (9:00am to 5:00pm) and be reached / on call after hours as needed with this 24/7 company operation Bachelors level degree preferred but not required if industry experience is relevant Proficiency with scheduling systems and CRM platforms (HubSpot, Salesforce preferred) Strong client-service mindset with a white-glove approach Strong operational, communication (verbal/written), organizational, time management, analytical, problem-solving, and attention to detail skills Ability manage multiple priorities simultaneously, under pressure, in a fast-paced environment #J-18808-Ljbffr