IT Operations & Incident Support Engineer (L1-L2)
Cimpress
Cimpress is seeking a candidate for the role of Application and Infrastructure Support. Ideal candidates will have at least 2 years of experience in the e-commerce or IT fields, strong analytical skills, and proficiency in monitoring tools such as SolarWinds and New Relic. Responsibilities include resolving issues, maintaining system stability, and creating technical documentation. A degree in engineering or computer science is preferred. Flexibility to work night/weekend shifts is required. #J-18808-Ljbffr Cimpress
- ...all open service issues and support cases in Jira, ensuring full... ...Communication Act as the primary L2 technical contact triage,... ...unresolved or high‑impact issues to Engineering and Product teams with proper... ...ongoing service processes, incidents, and new features Provide...Operations
- ...collaboration with other L1-L2-L3 WMS support team members. Interact with DC Operations to provide technical... ...cross functional IT teams for support issues... ...able to classify/group incident trends and tracking. Create... ..., Data Science, or Engineering Science. Attention to...OperationsFlexible hoursAfternoon shift
- ...workspaces. As a Coretek EUC Support Engineer , you'll play a... ...project-based work with operations and managed services... ...supporting both daily incidents and long-term platform... ...escalation point for L1/L2 support teams Provide... ...Technology Industries IT Services and IT Consulting...OperationsFull timeRemote work
- ...This role involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating... ..., and ensuring smooth IT operations. Ideal for engineering or computer science graduates... ...understanding of ITIL processes (Incident, Problem, and Change...OperationsNight shiftWeekend work
- Calsoft is seeking a skilled Linux/OpenStack Engineer to troubleshoot platform issues in customer environments. Responsibilities include managing OpenStack services, participating in incident management, and performing proactive system monitoring. Ideal candidates should...Suggested
$37.5 per hour
...remote and onsite support to over 300 end users... ...customer-focused L1 Support Engineer to provide first-... ...basic IT issues, managing service... ...or escalation of incidents to higher-level support... ...complex issues to L2/L3 support teams... ...Follow standard operating procedures (SOPs)...Contract workRemote workVisa sponsorship- ...seeking an experienced Application/Production Support Engineer in New York. The role involves providing L1/L2 support for production environments, resolving incidents, and coordinating with various teams to ensure smooth operations in investment banking applications....Operations
- ...Service Delivery Field Support Engineer (L1) is an entry level... ...and resolving technical incidents and problems. Through... ...installed, tested and operational. Ensures that any software... ...including client IT environments, carriers... ...alerts, escalates to L2 Field Engineer when unable...Remote workShift work
- Everestek Technosoft Solutions is seeking an L1 Support Engineer with a focus on Java and SQL. This role involves troubleshooting application... ..., and working closely with customers to ensure smooth operations. The ideal candidate should possess at least 5 years of technical...OperationsRemote job
- ...Days Onsite In NYC Market Operations is globally responsible for the stability and daily IT operations for all financial... ...performs a 'Level 2' (L2) application support role for Cantor's Equities Algorithmic... ...and IT Service Management (Incident, Problem, Change, and...Operations
- ...Trading Floor Infrastructure Support Engineer (Linux/Python Environment)... ...Linux/Unix administration, L1/L2 production support, scripting... ...analyze, and resolve alerts or incidents; escalate when needed to... ...processes, scheduled jobs, and operational reporting. Manage user...Operations
$40 per hour
...5 years of experience supporting both Mac and Windows enterprise... ...preferred. The IT Service Desk... ...technology in the office is operational (e.g. AV rooms, wifi,... ...service issues. Resolve incidents such as network access... ...tasks and work with engineering teams to define new SOPs...OperationsContract workWork at officeLocal areaVisa sponsorship- ...Job Description Job Title: L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary:... ...performance. Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders. Collaborate...Contract work
$40 per hour
Vichara Technologies, Inc. is seeking a skilled L1 Helpdesk Engineer to provide desktop support for a small-sized investment fund in New York. The position... ...requests. You will work onsite, ensuring smooth operations for the client while documenting tickets and escalating...OperationsHourly payFull timeWork at office$80 - $100 per hour
...including the globally recognized operating system, Windows. It has released several versions... ...: Develop and support .NET-based applications (C#, ASP... ...continuous improvement. Provide L2 production support, including incident resolution, escalation management...Worldwide$35 per hour
...Our client is seeking a skilled L2/L3 Voice Support Engineer to provide advanced support for enterprise voice and telephony systems. This role... ...Act as L2/L3 escalation for complex voice and telephony incidents. Diagnose and resolve issues related to call routing...- ...proactive, solutions‑driven Senior IT Support Engineer who thrives in fast‑paced... ...ownership, and elevates IT operations to the next level. If you... ...escalation point for complex L2/L3 issues Troubleshoot... ...hardware, software, and network incidents Monitor helpdesk queues and...OperationsWork at office
- ...experienced Application/Production Support Engineer with a strong technical background... ...domain. The role involves providing L1/L2 support, resolving production incidents, and collaborating with various teams to ensure smooth operations of critical financial applications....Operations
- Framework Ventures is seeking a Service Desk Specialist to provide remote L1-L2 technical support starting from February 2026. Responsibilities include diagnosing and troubleshooting hardware and software issues, ticket management, and maintaining Windows and Office 365...Remote jobFull timeFor contractorsWork at office
- End User Support Engineers - L1 Support Role Responsibilities Diagnosis and Resolution... ...of the escalation and Major Incident processes and your role... ...Work with colleagues across IT teams to resolve challenging... ...(10/11) and Apple MAC Operating Systems Experience with Market...Casual workWork at officeRemote workShift workRotating shift
- ...Technologies, Inc. is seeking a proactive L1 Support Engineer to provide first-level technical... ...This role includes troubleshooting basic IT issues and managing service requests efficiently... ...primary IT support contact, logging incidents, and escalating complex issues. #J-188...
- ...Transportation Authority (MTA) is seeking an Asset Support Analyst to manage and maintain records... ...focused on the lifecycle management of IT devices including computers, phones, and... ...possess a strong understanding of IT operations, as well as excellent communication and analytical...Operations
$85k - $110k
...EUC/Desktop Engineer o Candidate must have 8-12 years of L1/L2 hands-on experience to support the End User Computing Deskside... ...the required IT services. o... ...o Resolve Incidents and Service Requests... ...remote support and operations. o Configure...OperationsLocal areaRemote workWork from home- Technical Support & Pre‑Sales Engineer Location: Remote - Latam (Preferred: Mexico)... ...to join our global telecom operations team. This position focuses... ...Responsibilities Deliver L2/L3 technical support for telecom... ..., document, and escalate incidents efficiently. Collaborate...OperationsRemote work
- ...oriented individual for a role focused on real-time monitoring and incident response. The successful candidate will utilize monitoring... ...for candidates holding an Associate or Bachelor's in Engineering or Computer Science. Previous NOC or Data Center experience will...OperationsNight shift
- ...them, a Service Desk Specialist will provide remote L1-L2 support and ensure smooth IT operations. Estimated start date: February - March 2026. Interview... ...Windows and Office 365 environments Escalate incidents appropriately and follow up until resolution Communicate...OperationsFull timeContract workFor contractorsWork at officeRemote workWork from home
- ...RVP, Priority Support Engineering At Snowflake, we are powering the era of the agentic enterprise... ...-to-end for their designated region. Operating in an environment of both direct... ...load, response-time performance, and incident trends, with shared accountability when...OperationsShift work
$130k
...platform. The Group operates from more than 60 offices in... ...for a mid-level 'Front Office Support' representative to provide top... ...on requests. ~ Adhere to incident and problem management... ...Experience with Site Reliability Engineering (SRE) practices, including monitoring...OperationsFlexible hoursWeekend work- ...Windows Support Engineer The Office of Technology and Innovation (OTI) leverages technology... ...activities. Provide 24/7 operational support to resolve complex technical issues... ...(AWS and/or Azure). Work assigned incidents and service requests; create and manage...OperationsWork at officeShift workNight shiftWeekend workDay shiftAfternoon shift
- ...Job Posting Title: Digital Support Engineer (ABC News) Req ID: 1015... ...4/7 support of the ABC News IT production environment. The... ...is also responsible for operational tasks such as supporting cloud... ...out communications related to incidents and changes Partners with...OperationsFull timeWork experience placementLocal areaRemote work
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