Technical Support Engineer

About the role This role involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. Ideal for engineering or computer science graduates who prefer non-coding technical roles, it requires strong analytical skills, proactive problem‑solving, and effective communication. The role includes working with tools like SolarWinds and New Relic and databases (Oracle, MongoDB, and SQL) while collaborating across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected. What you will do Minimum 2+ years of experience in e‑commerce/telecom/enterprise IT/banking industry Monitor schedules (infra & application) on mails or via systems like SolarWinds, New Relic, etc. Once a ticket is received on basis of criticality, connect with right teams over email or chat Follow up with teams through the process until it gets fixed Communicate to stakeholders until issue is fixed Optimize the system on a continuous basis to avoid unwanted and unnecessary activity Maintain and update technical documentation and SOPs Attention to detail, a proactive approach while working on system tasks Complete ownership of L1 and L2 support Understand the functioning of the system Collaborate with other verticals Check/analyze the transactions and logs and device settlements Monitor process and software changes that impact production support Provide L2‑level support to medium to large customers Analyze application logs for errors and corrections Good understanding of ITIL processes (Incident, Problem, and Change Management) Understanding and exposure to DBs (Oracle, MongoDB, and SQL) is an added advantage Knowledge of Python and Selenium tools for automation is an added advantage What will make your candidacy great Basic understanding of operating systems Basic understanding of server, client, network, storage & backup Basic understanding of monitoring tools; knowledge of relational database, Linux, UNIX, Java, C++ Basic knowledge of HTML and website development is an added advantage Familiarity with Agile/Jira/Scrums is good to have Qualifications Bachelor's degree in engineering/computer science with technical understanding and experience MCA in IT or Computers BTech or BE or MTech from non‑IT & computer stream BTech or BE or MTech IT or Computers but not wanting to do coding or testing of IT Required Skills L1 Support L2 Support Application Support Infrastructure Monitoring Management Incident Management Troubleshooting Technical Documentation SOPs (Standard Operating Procedures) System Logs Analysis Customer Communication Collaboration Production Support SolarWinds New Relic Database (Oracle, MongoDB, SQL) Basic Operating Systems Linux / UNIX Networking Server, Client, Storage, Backup Python (Automation) Selenium (Automation) Agile / Jira / Scrum Equal Opportunity Employer Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive, and in many cases we strive to do more than the law requires. #J-18808-Ljbffr Cimpress