Member Specialist

Responsibilities Provides member service, resolves member issues, promotes Sam's Club products and services. Maintains the checkout area, operates front‑end equipment, processes member purchases, payments, returns, refunds, and exchanges in accordance with company policies and procedures for different membership and payment types. Provides guidance and support to members regarding self‑service technology. Conducts safety sweeps and follows company safety standards, procedures, and guidelines. Corrects and reports unsafe situations to facility management. Maintains entrance and exit areas, ensuring a safe shopping environment, acknowledging members, verifying membership cards and identifying member needs. Zones the area, arranges and organizes merchandise, assists members with purchasing decisions and transporting items. Executes emergency response procedures, maintains paperwork and logs, and ensures compliance with company security and safety practices. Assists in training new associates on company processes, procedures, new technology, tool functionality, and new program rollouts. Identifies shrink and damages, and implements continuous learning and process improvement opportunities. Collaborates with managers, co‑workers, customers, and other business partners, prioritizing tasks, determining improvement opportunities, and adapting to change. Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications. Preferred Qualifications None specified. Benefits Health benefits: medical, vision, and dental coverage. Financial benefits: 401(k), stock purchase, and company‑paid life insurance. Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PTO/PPTO for vacation, sick leave, holidays, or other purposes. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U: company‑paid education benefit program for full‑time and part‑time associates covering high school completion, bachelor’s degrees, English Language Learning, and short‑form certificates; tuition, books, and fees paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Hourly wage range for this position is $17.00 to $25.00. Actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour based on schedule, facility, season, or specific work performed. Primary Location: 2405 S CARAWAY RD, JONESBORO, AR 72401-6208, United States of America. Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club