Store Manager

About This Role The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, maintaining a clean, safe, and welcoming environment. The ideal candidate is a strong leader who is passionate about retail, committed to safety and customer satisfaction, and able to drive sales and manage a team effectively. We are looking for an enthusiastic, customer‑obsessed Studio Manager to join our team and oversee our Town & Country Village studio location. What You'll Be Doing as Store Manager Customer Experience Create a warm, welcoming, celebratory atmosphere and greet customers. Work on the selling floor, leading by example to provide celebratory customer service and a joyful ear‑piercing experience. Help customers and their friends and family choose and style their ears with Rowan jewelry. Handle customer inquiries, concerns, and complaints professionally. Maintain a clean, welcoming, and safe studio environment at all times. Engage with the local community to drive brand awareness, traffic, and appointments. Leadership & Team Management Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, ensuring consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols. Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance‑oriented culture by setting clear expectations and targets. Foster a positive and inclusive team culture that reflects Rowan’s values and mission. Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans, audit payroll accuracy, manage time‑off requests, and handle staffing issues. Recruit for open studio positions. Operations & Sales Oversee all aspects of inventory management, prioritizing Studio compliance and ensuring inventory control through POS accuracy and loss prevention measures. Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by communicating the value of Rowan’s services and products. Drive sales and profitability through optimized appointments, inventory sell‑through, and proper daily team coverage. Ensure visual merchandising standards are met and product presentation reflects brand guidelines. Ensure compliance with all health and safety regulations, particularly regarding ear‑piercing procedures. Maintain a neat, clean, organized studio that reflects the brand image at all times. Training & Development Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards, and product knowledge. Leverage coaching and feedback to continually develop a diverse Studio team. Provide ongoing training and development opportunities to enhance staff skills and knowledge. Administrative Duties Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities. Ensure studio budgets are tracked and financial targets are met. Coordinate with corporate teams on marketing initiatives, product launches, and other company‑wide activities. Experience We're Looking For Proven experience in a retail management role for 3‑5 years, preferably in a similar service‑oriented environment. Jewelry experience is a plus. Proven strong leadership skills with the ability to inspire, motivate, and develop a team. Customer‑obsessed, enjoying working on a selling floor and delivering exceptional, memorable customer experiences. Proven track record of driving sales and optimizing store profitability. Excellent customer service skills and passion for creating memorable experiences. Ability to work a flexible schedule, including weekends and holidays. Thrives in a fast‑paced environment, able to adapt to multiple priorities while ensuring daily standards and financial goals are met. Comfortable using technology, software systems, and POS. Deep understanding of retail operations, including inventory management and visual merchandising. Strong organizational and multitasking abilities. Knowledge of health and safety regulations, particularly related to piercing, is a plus. Excellent verbal and written communication skills. Proficient in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, calculating inventory on‑hands, and tracking sales. Physical ability to climb ladders, bend, lift, push, and reach; lift up to 25 pounds is required. Standing for a full 8‑hour shift is a regular part of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns. You make a commitment and stick to it! Studio Management Full‑Time Benefits & Perks Compensation: the anticipated annual base salary for this position is $75,000‑$85,000. Paid accrued vacation and sick time for full‑time employees. Medical/Dental/Vision health plans for full‑time employees. Employee Assistance Program (EAP) resources. 401(k) and Roth IRA plans. Generous employee discounts on our amazing products and services. Team Member Referral Bonus plan for Studio positions. #J-18808-Ljbffr