Program Manager II

We are hiring for:
Program Manager II
Type:
Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!


The Program Manager II for IDD (Intellectual and Developmental Disabilities) Services is responsible for overseeing the delivery of services and integration of individual care plans for supported individuals. They investigate, modify, and adjust care plans as needed. The role involves ensuring compliance with state and federal regulations and supporting individuals to achieve their personal goals. This is an exempt, salaried position.
DUTIES AND RESPONSIBILITIES:

• Program Oversight:
  • Manage and oversee the delivery of services to individuals and integration of their individual care plans.
  • Monitor and evaluate care plans to make adjustments and implement improvements as needed.
  • Spend time in the homes ensuring all established requirements are met for case plans, case reviews, home visits and supervision plans to maintain excellent consumer care.
  • Complete consistent review of data in the billing system to ensure timely documentation of service delivery notes.
  • Review program documentation for accuracy so that billing of services rendered can be submitted for reimbursement.
  • Respond to all crisis calls on caseload, during work hours whether in the home, community, or day program.
  • Monitor staffing hours at group homes, ensuring staffing is within budget and matches funding levels.
• Compliance and Reporting:
  • Ensure all services comply with applicable federal, state and agency statutes, administrative codes, policies, and procedures.
  • Prepare and submit required reports and documentation in a timely manner.
  • Accurate and timely completion of Critical/Reportable Incident Reports according to state mandates and submitted within required timeframes.
  • Ensure that the state-mandated home visits are completed, and any additional if warranted, to maintain optimum quality of service delivery.
  • Observe and maintain confidentiality as mandated in HIPAA regulations.
• Team Leadership:
  • Supervise and support Group Home Managers, Direct Support Professionals (DSPs) and other staff members.
  • Provide training and development opportunities for staff.
  • Conduct regular team meetings and performance evaluations.
  • Attend pertinent training offered by our agency, contracted agency, MCO or MCO affiliate to ensure that you are equipped with the latest information needed to perform your job at optimum.
  • Ensures responsible hiring, promotion, progressive discipline, and termination procedures are implemented according to company policy and state regulations.
• Individual Support:
  • Participate in on-call rotation determined by unit needs.
  • Participate in Individual Service Plan (ISP) meetings for supported individuals on your assigned caseload making service-related recommendations as needed and maintaining a person-centered approach.
  • Advocate for individuals' rights and ensure they receive appropriate services.
  • Coordinate with healthcare providers, therapists, support coordinators, and other members of the circle of support team to deliver comprehensive support for persons on your caseload.
  • Participate actively in Human Rights Committee.
• Community Engagement:
  • Foster relationships with community partners and stakeholders.
  • Promote community integration and inclusion for individuals with IDD.
  • Maintain optimum communication with providers, stakeholders and referring agencies.
  • Attend and participate in community and state meetings as needed.
  • Collaborate with ISC's, Conservators/Family Members, Therapists, and members of the clinical management team.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position may supervise Program Manager I, Group Home Managers, Direct Support Professionals, and other clinical positions.

MINIMUM QUALIFICATIONS:

• A minimum of 18 years of age required.
• High school diploma or equivalent, required. Bachelor's degree preferred.
• Experience working directly with individuals with developmental disabilities preferred.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to lift 20 lbs.
• Must be able to lift a minimum of 30 lbs.
• Must be able to pull a minimum of 20 lbs.
• Must be able to squat, kneel, crawl, crouch, climb, and stoop.
• Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls.
• Required to regularly stand and walk.
• Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing, and lifting.
• Vision requirements include close vision, distance vision, and peripheral vision.
• Must be able to talk and hear.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program : to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.