Concierge

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.



Job Title: Concierge
Job Location: New York, NY (Onsite)
Job Duration: 2 Months (Possible for extension)
Schedule: Monday to Friday, 8:00 AM - 5:00 PM or 7:30 AM - 4:30 PM


Job Description

Position Summary
The Concierge serves as the first point of contact for employees, visitors, and vendors, delivering a professional and welcoming workplace experience. This role supports workplace operations, meeting and event coordination, employee services, and facilities administration while ensuring exceptional customer service.



Key Responsibilities

Workplace & Front Desk Support

• Welcome and assist employees, visitors, contractors, and vendors.
• Serve as the primary point of contact for workplace-related inquiries.
• Escort visitors as needed and ensure a positive guest experience.
• Provide recommendations and assistance regarding local amenities and services.

• Support employee access requests and resolve access card issues.
• Coordinate with Security and Technology teams on building access matters.
• Follow all site-specific security and emergency procedures.
• Notify appropriate parties regarding safety, security, or emergency concerns.

• Receive, manage, and distribute incoming deliveries and packages.
• Process workplace service requests and administrative tasks.
• Maintain mail and package tracking and volume audits.
• Provide general support to Workplace Experience and Facilities teams.

• Coordinate meeting room setups and resets.
• Arrange catering delivery and event support services.
• Ensure conference rooms are prepared before meetings.
• Perform post-meeting cleanup and room restoration.

• Clean reusable kitchen and dining items.
• Load and unload dishwashers.
• Restock food, beverages, and workplace supplies.
• Maintain cleanliness and organization of marketplace and pantry areas.
• Ensure employee-facing amenities remain fully stocked and operational.

• Conduct routine and monthly workplace inspections.
• Replenish first aid supplies and monitor inventory levels.
• Verify AED readiness and maintain inspection logs.
• Ensure safety equipment and workplace amenities are compliant and functional.
• Monitor workplace supply inventory and order replenishments as needed.

• Respond professionally to inquiries, requests, and complaints.
• Provide timely solutions with a customer-focused approach.
• Resolve routine and complex workplace issues.
• Build positive relationships with clients, employees, and stakeholders.

• Support team objectives and workplace experience initiatives.
• Demonstrate Client RISE values in daily interactions.
• Lead by example and promote best workplace practices.
• Collaborate with related teams to achieve operational goals.
• Help build consensus and contribute to a positive work environment.

• Minimum 2-3 years of customer service, hospitality, concierge, workplace experience, facilities, or related experience.

• High School Diploma or GED required.

• 1-2 Virtual Interviews