Technology Support Specialist II

DPP is seeking a Technology Support Specialist II for our client in the healthcare and insurance sector.


Work location : Onsite in Columbia, SC.
Hours : Standard 8-hour shift between 6:30am - 6:30pm.
Duration : 12 months contract to hire
Terms : W2 contract
Work authorization : Candidates must be eligible to earn a Public Trust US security clearance.


Position summary:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
• Research, resolve and respond to requests received from customers.
• Ensure documentation and processes are current as business and technology changes evolve.
• May have an in-depth knowledge or experience in specific areas.
• You will be a member of team comprised of one supervisor and 17 technicians.

Nice to have:

• Citrix
• VPN
• Microsoft products (Outlook, Teams)

Additional skills:

• Ability to multitask.
• Ability to troubleshoot
• Strong communication skills
• A strong background in technical support within their customer service experiences.

Minimum required work experience: None.

Required education/equivalencies:

• Bachelor's degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total 4 years without a degree)

Interested? Learn more:
Click the apply button to learn more about this position (#26-00840).

US Citizen: This role requires the ability to obtain a low-level Public Trust US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.