Property Manager

Job Description

Job Description

Responsible for the overall operations and management of Housing Authority properties, including occupancy, rent collections, maintenance oversight, compliance, financial performance, resident relations, and day-to-day property operations. The Property Manager is accountable for ensuring properties operate effectively, efficiently, and in compliance with Housing Authority and HUD requirements, while overseeing and monitoring administrative functions related to leasing, rent collections, documentation, records management, and resident services. Property Managers may be assigned to and required to support multiple properties based on operational needs.

Responsibilities    

The duties listed below illustrate the various types of work that may be performed. The omission of specific duties does not exclude them if the work is similar, related, or a logical assignment associated with this position. The employee performs the following duties and any other duties as assigned.

Property Inspections and Maintenance 

o    Inspect properties to ensure they are maintained in safe, decent, and good repair. 

o    Monitor and review HUD physical assessment scores. 

o    Inspect a sampling of buildings, unit make-readies, curb appeal, and the condition and organization of common areas and offices. 

2.    Work Order Monitoring 

o    Follow up on delinquent work orders and ensure timely completion of maintenance requests. 

o    Conduct regular property inspections to identify potential maintenance risks and prevent costly repairs. 

3.    Property Performance and Compliance 

o    Support efforts to ensure properties meet or exceed HUD performance standards. 

o    Maintain the physical condition of units, buildings, and systems to meet quality and safety standards. 

o    Promote high levels of resident satisfaction through responsive services and positive living experiences. 

o    Support the financial health of the property to ensure sustainability and fiscal responsibility. 

o    Assist in implementing effective management practices for smooth day-to-day operations. 

o    Prepare and maintain reports required for audits, inspections, and compliance reviews.

o    Support rent collection efforts and monitor delinquency trends.

o    Monitor compliance with recertifications, interim changes, lease requirements, occupancy standards, and HUD regulations to ensure timely and accurate processing.

o    Prepare and submit accurate required reports, inspections, follow-up inspections, and documentation in a timely manner to ensure compliance with organizational requirements.

o    Identify and address potential safety, liability, and risk management concerns to protect residents, staff, property assets, and the Housing Authority.

4.    Maintenance Supervision 

o    Assist in monitoring the prioritization, assignment, close-out, and quality control of maintenance requests. 

o    Conduct regular property walks (regardless of weather conditions) to identify curb appeal issues, safety hazards, and maintenance needs. 

5.    Leasing and Unit Management 

o    Coordinate leasing activities to support the timely occupancy of available units. 

o    Maintain accurate records of unit turnovers by size and type to support applicant processing. 

o    Ensure units and surrounding areas are clean, safe, and presentable for prospective residents. 

o    Assist with lease enforcement, resident compliance matters, move-ins, move-outs, transfers, and vacancy reduction efforts.

6.    Staff and Partner Oversight 

o    In the absence of the Assistant Property Manager, the Property Manager will perform administrative and operational duties necessary to maintain continuity of operations.

o    Monitor staff and site-based partners to ensure duties are performed in accordance with contracts and organizational expectations. 

7.    Emergency Response and On-Call Duty 

o    Participate in and/or oversee the on-call schedule for emergency maintenance and property-related issues. 

o    Respond to after-hours emergencies as required. 

o    Ensure proper follow-up and resolution of emergency situations. 

o    Report and document incidents, safety concerns, property damage, and emergency situations occurring on site and ensure appropriate follow-up actions are taken.

8.    Other Duties 

o    Perform other duties as assigned. 

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Qualifications and Knowledge

1.    Bachelor's degree in Public Administration, Business Administration/Management, Social Sciences, or other closely related disciplines, plus two years of progressively responsible experience in the area of low-income housing or leased housing, including one year at the supervisory or managerial level; or any equivalent combination of education, training, and experience to meet the required knowledge and abilities.

2.    Knowledge of organizational policies and procedures and HUD rules and regulations related to property management. 

3.    Knowledge of agencies that provide assistance and services to residents, including eligibility requirements. 

4.    Ability to oversee and monitor required records (e.g., tenant files, vacancy reports, rent collections, recertifications, and compliance documentation) and interpret policies and guidelines to make sound operational decisions. 

5.    A minimum of two years of management experience in public housing, HCV program, tax credit housing, assisted apartment management, and/or local government housing work (e.g. code enforcement, planning, community development).

6.    Ability to utilize property management software systems, Microsoft Office applications, and related technology effectively.

7.    Knowledge of federal, state, and local laws, rules, and regulations related to low-income housing programs. 

8.    Knowledge of public administration practices, business English, and basic mathematics. 

9.    Strong communication and interpersonal skills, with the ability to work effectively with diverse populations and stakeholders. 

10.    Ability to supervise, direct, and evaluate staff effectively, reinforcing strong performance, operational accountability, and addressing performance issues appropriately.

11.    Ability to meet internal deadlines and program requirements, including PHAS standards. 

12.    Ability to plan, organize, and prioritize work for self and others. 

13.    Ability to obtain bonding. 

14.    Valid driver’s license or ability to obtain one within a specified timeframe. 

15.    Eligibility to be covered under the organization’s fleet auto insurance.