Medical Call Center Representative

Medical Call Center RepresentativePay: $18.50 per hourAre you someone who enjoys talking on the phone and providing exceptional customer service? We are seeking a Medical Call Center Representative to join our team. This is a fast-paced, customer-focused position where you'll assist patients, answer questions, schedule appointments, and provide support over the phone.Responsibilities:Handle a high volume of inbound and outbound calls professionally and efficientlyProvide outstanding customer service to patients and healthcare clientsSchedule appointments and update patient informationAnswer questions and resolve customer concerns with empathy and professionalismDocument call details accurately in company systemsMaintain confidentiality and comply with HIPAA regulationsCollaborate with team members to ensure excellent patient experiencesQualifications:Previous call center experience OR medical office/healthcare experience requiredStrong verbal communication and active listening skillsComfortable spending the majority of the workday on the phoneExcellent customer service and problem-solving abilitiesBasic computer and data entry skillsAbility to multitask in a fast-paced environmentReliable, professional, and detail-orientedRequirements:Must be willing and able to pass a pre-employment drug screenMust be willing and able to pass a background checkHigh school diploma or equivalentIf you enjoy helping people, thrive in a phone-based environment, and have a passion for delivering excellent customer service, we encourage you to apply today!