Customer Service Rep

Customer Service Representative – Industrial Distribution

Location: Newington 

Role Overview:

We are seeking an experienced Customer Service Representative to serve as the main point of contact for key B2B accounts. You will manage complex orders, answer technical product inquiries, and collaborate closely with sales and supply chain teams.

Key Responsibilities:

• Account Support & Order Management: Process complex orders, blanket agreements, and returns accurately in ERP and CRM systems.

• Technical Guidance: Build product knowledge to assist clients with quotes, troubleshooting, and application inquiries.

• Sales Support: Partner with Account Managers on pricing, quotes, and identifying upselling/cross-selling opportunities.

• Vendor & Logistical Tracking: Utilize vendor portals to monitor shipments, resolve order discrepancies, and ensure timely delivery.

salary: $25 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Qualifications:

• Associate degree OR High School Diploma with 3+ years of experience in industrial distribution, wholesale, or manufacturing customer service.

• Proficient in Microsoft Office (Excel, Outlook, Teams) and ERP/CRM systems.

• Good problem-solving, data entry accuracy, and communication skills.

• Ability to lift up to 20 lbs and comfortable with occasional walk-throughs in active warehouse environments.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Active Listening
• Follow-up
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• ERP
• Client Service
• Customer Service
• Adapting to Change
• CRM
• Typing Skills
• Basic Software Skills
• Basic Computer Skills

Qualifications

• Years of experience: 0 years
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.