Clinical Account Executive I

Clinical Account Executive

The Clinical Account Executive is responsible for the strategic management of client relationships, focusing on implementing, overseeing, and optimizing clinical programs and services that are part of the PBM offerings. This role supports the client's clinical strategy and ensures alignment with company goals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Client Relationship Management:

• Build and nurture strong, long-term relationships with healthcare clients to ensure satisfaction and retention
• Serve as the primary clinical point of contact for assigned accounts
• Conduct regular client meetings to review clinical program performance and outcomes

Clinical Program Implementation/Support:

• Provide expert clinical guidance and support to clients
• Lead the implementation of clinical programs and initiatives tailored to client needs
• Ensure seamless integration of clinical services with client operations
• Monitor and report on the effectiveness of clinical interventions

Consultation and Strategy Development:

• Collaborate with clients to develop and implement clinical strategies and programs
• Provide expert advice on clinical trends, formulary management, and drug utilization
• Work with internal stakeholders to customize solutions for clients
• Keep clients informed about industry trends and innovations

Data Analysis and Reporting:

• Analyze clinical data to identify trends, opportunities, and areas for improvement
• Prepare and present detailed reports on clinical performance and cost savings
• Utilize data to help clients achieve their healthcare objectives and financial targets

Compliance and Risk Management:

• Ensure compliance with relevant regulatory requirements and company policies

Cross-functional Collaboration:

• Work closely with internal teams, including operational, sales, and account management, to ensure cohesive service delivery
• Support the development of marketing materials and proposals for new client opportunities
• Facilitate communication and collaboration between clinical and non-clinical teams

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

PharmD and 3+ years' experience or equivalent combination of education and experience, and 1 year of SME in respective areas

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite and a working knowledge of Excel and relational databases. Individual should also be familiar with SalesForce.

Certificates, Licenses, Registrations

Current, active, and valid registered Pharmacist License, without restrictions, in any state. May require licensure in a specific state, as required.

Other Skills and Abilities

• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Knowledge of PBM operations, drug formulary systems, and healthcare regulations

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

• Ability to effectively present information to top management, public groups, and/or boards of directors.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel up to 25% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.