Repair Product Supervisor/Manager

Job Opportunity

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Key Responsibilities

• Manage repair projects from quote acceptance through final delivery.
• Develop project schedules, budgets, and resource plans.
• Coordinate with engineering, operations, procurement, quality, and logistics teams to ensure project milestones are achieved.
• Monitor project progress and provide regular status updates to customers and management.
• Review repair scopes, technical documentation, and customer requirements.
• Identify project risks and implement corrective actions to minimize delays or cost overruns.
• Ensure compliance with company procedures, safety standards, and regulatory requirements.
• Manage subcontractors and third-party vendors.
• Track project costs, labor hours, and material usage to maintain profitability.
• Lead project meetings and maintain accurate project documentation.
• Support continuous improvement initiatives to improve efficiency and customer satisfaction.
• Resolve customer concerns and escalate critical issues when necessary.

Qualifications

• Bachelor's degree in Business, Engineering, Project Management, or a related field preferred.
• 37 years of experience in project management, repair operations, manufacturing, maintenance, or industrial services.
• Strong understanding of repair processes, scheduling, and operational workflows.
• Experience managing multiple projects simultaneously in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• PMP certification preferred, but not required.
• Excellent communication, organizational, and problem-solving skills.

Required Skills

• Project planning and coordination
• Budget and cost management
• Customer relationship management
• Technical document review
• Vendor and subcontractor management
• Time management and prioritization
• Leadership and team collaboration
• Mandarin proficiency preferred, but not required

Working Conditions

• Remote position.
• Requires daily travel to customer/supplier repair facilities.
• Some early morning and late evening meetings required.
• Ability to work under deadlines and manage changing priorities.

Performance Expectations

• Deliver projects on time and within budget.
• Maintain high customer satisfaction ratings.
• Minimize project delays and rework.
• Ensure accurate reporting and documentation.