Field Service Engineer

Description

The Field Service Engineer provides installation, preventative maintenance, troubleshooting, repair, and technical support for automated healthcare equipment used in hospitals and healthcare facilities. This customer-facing role is responsible for keeping critical equipment operating reliably through scheduled maintenance, emergency repairs, and technical support while building strong customer relationships.

This position is ideal for candidates with electronics, electromechanical, industrial maintenance, biomedical equipment, automation, or military technical backgrounds who enjoy solving technical problems, working independently, and providing exceptional customer service.

Key Responsibilities

• Perform preventative maintenance on automated healthcare equipment.
• Troubleshoot, diagnose, and repair electrical and mechanical system failures.
• Perform equipment startup, commissioning, and system configuration.
• Respond to emergency service calls and participate in an on-call rotation.
• Provide technical support both remotely and onsite.
• Train customers on equipment operation and basic maintenance procedures.
• Assist customers with replacement parts, consumables, and repair recommendations.
• Maintain accurate service reports, work orders, expense reports, and maintenance documentation.
• Identify product quality issues and submit quality reports.
• Recommend spare parts inventory to improve equipment uptime.
• Communicate technical findings and customer concerns to service management.
• Support fellow Field Service Engineers with complex troubleshooting activities.

Must-Have Skills, Experience & Education

• Associate degree in Electronics, Electronic Engineering Technology, vocational training, or equivalent military technical experience.
• Ability to read and interpret:
  
  
  • Electrical schematics
  • Wiring diagrams
  • Blueprints
• Experience using:
  
  
  • Multimeters
  • Diagnostic equipment
  • Hand and power tools
• Strong electrical and electromechanical troubleshooting skills.
• Excellent customer service and communication skills.
• Computer proficiency including Microsoft Windows applications.
• Self-motivated with the ability to work independently.

Nice-to-Have Skills, Experience & Education

• Biomedical equipment service experience.
• Field service experience supporting automated equipment.
• Industrial maintenance or manufacturing maintenance experience.
• Automation or controls systems experience.
• Medical equipment service experience.
• Preventative maintenance and commissioning experience.
• Strong documentation and technical reporting skills.