Sr. Business Analyst

Position Overview Itron is innovating new ways for utilities and cities to manage energy and water. As a Senior Business Analyst, you will drive data-driven decision‑making across the organization, translating complex data into actionable insights that improve customer outcomes and operational efficiency. Responsibilities Conduct daily reviews of key operational metrics, identifying trends, anomalies, and performance patterns that impact customer outcomes. Translate complex data into clear, actionable insights and proactively present findings to leadership, driving data‑informed decisions with urgency and clarity. Evaluate and refine existing KPIs and design new metric frameworks aligned to evolving business priorities and organizational goals. Partner cross‑functionally to develop a deep understanding of the CCO operational landscape, ensuring insights are contextualized for meaningful business and customer impact. Build, maintain, and enhance reports and dashboards (e.g., Salesforce, Power BI, ServiceNow) to provide operational visibility and executive‑level reporting. Lead the creation of scalable reporting structures, including MBR/QBR frameworks, to ensure consistency, accuracy, and strategic alignment. Deliver proactive recommendations and calls to action, enabling leadership to move from reactive to insight‑driven strategies. Provide guidance and mentorship to analysts and cross‑functional stakeholders on analytics best practices, fostering a collaborative, quality‑driven culture. Support continuous improvement initiatives by identifying opportunities for automation, process optimization, and data model enhancements. Required Skills & Experience 5+ years of experience as a Business Analyst, Data Analyst, or similar analytics role, preferably within customer support, services, or operations environments. Strong analytical expertise with the ability to work directly in raw data, uncover insights, and communicate findings that influence business outcomes. Proven experience building and evolving KPI frameworks and reporting structures (e.g., MBR/QBR). Excellent communication and storytelling skills, with the ability to distill complex information into clear, executive‑ready insights and recommendations. Demonstrated business acumen, interpreting operational performance (e.g., SLA adherence, cost per case, backlog trends) and linking data to business impact. Proficiency in reporting and BI tools such as Salesforce, Excel, Power BI, ServiceNow, or comparable platforms. Self‑starter with a proactive mindset, capable of independently identifying opportunities and delivering impactful insights. Experience mentoring or guiding peers and stakeholders on analytics standards, governance, and best practices. Bachelor’s degree in Business, Data Analytics, Information Systems, or a related field (or equivalent experience). Preferred Skills & Experience Experience supporting analytics within utilities, energy, or regulated industries. Familiarity with data modeling, automation tools, and scalable analytics frameworks. Experience navigating system or platform transitions, including data migration and reporting evolution. Advanced knowledge of SQL, data transformation, or visualization best practices. Proven ability to influence cross‑functional stakeholders and leadership through data‑driven insights. Benefits Competitive benefits package including financial, social, health and wellbeing programs, paid vacation, 401(k) matching, employee stock purchase program, hybrid work schedule, and more. Travel 0‑10% travel. EEO & Accessibility Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at View phone number on click.appcast.io or email View email address on click.appcast.io. #J-18808-Ljbffr