Level III Technician

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues
• Provisioning and system setup for new hires
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Use remote tools and diagnostic utilities to aid in resolving support requests
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
• Installing and configuring hardware and software components throughout various network infrastructure devices
• Install antivirus software and ensure virus definitions are up to date
• Server administration via Active Directory, File & Print services, DNS, DHCP
• Network firewall and switch administration and maintenance
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Establishing good relationships with all departments and colleagues
• Ensuring company safety and security standards are met
• Some network and server solution design and architecture

Requirements College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS Flexible work from home options available Core Competencies Demonstrates expertise in desktop and server support, including installation, configuration, and maintenance of hardware and software components. Proficient in managing user requests and incidents while ensuring adherence to service level agreements and company safety standards. Highest-signal resume keywords Desktop And Server Operating Systems Active Directory Administration Network Firewall Administration Incident Management Hardware Repair ATS Optimization Keywords Hard Skills Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 Mac OS Antivirus Installation Network Infrastructure Setup Remote Support Tools Preventative Maintenance Soft Skills Customer Service Interdepartmental Collaboration Certifications & Qualifications College Diploma University Degree In Computer Science Industry Keywords Service Desk Support SLA Compliance System Provisioning Network Administration Server Solution Design #J-18808-Ljbffr Jobtailor