Junior IT Specialist

Jr. IT Specialist

Stable. Supportive. Success-driven. eFlexervices is a BPO company with a legacy spanning 25 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

We are looking for a highly skilled Jr. IT Specialist who has professional experience and strong technical knowledge of Mac and Windows OS, and other relevant software. The ideal candidate will provide general IT and desktop support, system access and application support, as well as asset and endpoint management.

What you'll be doing:

General IT and Desktop Support

• Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
• Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.

System Access and Application Support

• Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
• Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.

Onboarding and Offboarding Facilitation

• Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
• Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
• Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.

Asset and Endpoint Management

• Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
• Coordinate directly with third-party vendors to repair or replace failing hardware components.
• Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).

IT Project Management & Optimization

• Take direct ownership of designated IT project-related tasks and operational updates.
• Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
• Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.

Qualifications and Requirements:

Core Technical Experience & Proficiencies

• Experience: 2–3 years of professional experience in Information Technology.
• Operating Systems: Strict, non-negotiable technical proficiency in both macOS and Windows OS.
• Identity & Access Management (IAM): Required hands-on experience with Azure AD, Okta, and general Identity & Access Management frameworks.
• Cloud Administration: Required experience with Google Workspace Admin level operations and Cloud Application Management.
• IT Operations: Strong experience handling IT Support and Helpdesk Systems.

Core Competencies

• Lifecycle Management: Direct, hands-on experience executing user lifecycle events, specifically onboarding, offboarding, and access provisioning.
• Networking & VPN: Solid understanding of networking fundamentals (connectivity, routing, printing) and concrete experience troubleshooting VPN issues across both Windows and macOS platforms.
• Collaboration Tools: Familiar with Zoom, Slack, MS Office, and other commonly used enterprise tools.

Nice-to-Have Qualifications

• Endpoint Management: Jamf (Mac) (6/10) and Microsoft Intune (6/10)
• Documentation & Operations: IT Project Documentation / Coordination (6/10) and

Workplace & Soft Skills

• Strong analytical skills, excellent communication skills, and a proactive desire to stay up to date on the latest technology.
• Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.

Benefits and Perks:

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!