Service Representative

Job Description

Job Description

Are you looking for an exciting and rewarding job that utilizes your problem-solving skills in a challenging and fast paced environment?

We are looking for talented Representatives to join our dedicated sales team and provide the exceptional customer service that is the foundation of Woodland Direct. In this role, you will revel in the satisfaction of using your skills to help people while working in a positive and encouraging environment.

Woodland Direct is a family-owned business based in Auburn Hills, Michigan, that focuses on providing customers with the perfect fire features for their homes or businesses. A leader in the hearth, patio, and barbecue industry, Woodland Direct prides itself on a technical sales team that holds more certifications than any other company in the industry. With top tier product expertise and a unique approach to the market, Woodland Direct offers its customers the very best experience in fire.

About the Position:

You will be responsible for proper management of phone calls, customer support, and web inquiry leads for the purpose of providing a world class customer experience.

Responsibilities:

• Answer incoming phone calls
• Identify and access the customer needs to maintain high customer satisfaction
• Meet sales and service goals
• Learn product lines
• Study and implement the Woodland Sales Methodology
• Fulfill the certification requirements for NFI (National Fireplace Institute) certificate
• Fulfill the call center scheduled shift requirements
• SR is responsible to transfer calls and inquiries to TSR/SSR team for items that are outside of the training scope
• Proper management of all leads and tickets
• Other duties as assigned

Qualifications:

• People, selling and organizational skills
• Computer and internet proficiency
• Ability to type at least 30WPM
• Technical sales ability
• Consistent punctuality
• Ability to communicate effectively, both orally and in writing
• Self-motivated with the ability to work with a large degree of independence

Education:

• High school diploma or equivalent required

This position is not eligible for visa sponsorship

Compensation commensurate with experience

Job Type: Full-time with benefits available

Woodland Direct Inc. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. Woodland expressly prohibits any form of workplace discrimination or harassment based on any of these characteristics.