Patient Services Representative

Front Desk Receptionist/Patient Services Representative

The Front Desk Receptionist is responsible for creating a welcoming experience for patients as they arrive and leave the clinic. This role includes greeting patients professionally; updating and verifying patient information, including obtaining patient ID and insurance information; processing copayments; registering patients in the billing system; maintaining clear communication between patients, providers, and clinical staff; handling scheduling inquiries; and providing additional assistance as needed.
Schedule

• Monday-Wednesday: 8:00 AM-5:00 PM
• Thursday: 9:00 AM-6:00 PM
• Friday: 8:00 AM-4:00 PM

What You Will Be Doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify insurance information and patient demographics while working within several medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy. Obtain and document missing information required for registration.
• Prepare paperwork for patient visits.
• Verify patient benefits and eligibility when needed.
• Collect all necessary co-pays, deductibles, and co-insurance payments as needed.
• Respond to questions regarding account status, payment arrangements, and concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows, and notify clinical staff of any pertinent information or changes.
• Act as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of forms; and updating medical records as needed.
• Keep the front desk area and waiting room clean, tidy, and stocked with necessary supplies.
• Comply with all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform all other duties as assigned.

What You Know
Required

• High school diploma or GED
• Strong verbal and written communication skills

Desired

• Telephone operator or high call-volume experience
• Entry-level candidates encouraged to apply

What You Will Receive

• Competitive wages
• Robust benefits package including medical, dental, life, and short- and long-term disability insurance
• Generous paid time off (PTO) program
• Seven (7) company-paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose, and Progress
• Inspirational culture

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

#MVP2026