Retail Supervisor

Retail Supervisor

The Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities. We support people and their families as they build full, included lives in their communities.

Be a Villager! For more than 30 years, Arc's Value Village Thrift Store and Donation Center has helped fund The Arc Minnesota programs and services through the support of shoppers, donors, staff, and volunteers. Our stores provide a fun, friendly, clean, and welcoming thrift experience.

Position Summary

The Retail Supervisor helps lead daily store operations and supports staff and volunteers across the sales floor, production area, donation center, and general labor areas. This role helps make sure guests receive excellent service, daily goals are clear and met, and the store remains safe, organized, and welcoming.

Retail Supervisors also serve as opening or closing supervisors and support store operations when the Assistant Store Manager or Store Manager is not present.

Compensation and Benefits

• Starting wage: $19.00 per hour.
• Generous time off, including sick time and floating holidays, for full-time and part-time team members.
• Flexible schedules that support life outside of work.
• Benefit options for full-time and part-time employees.
• Varied work responsibilities and development opportunities to grow your retail leadership skills.
• The opportunity to make a difference in your community and in the lives of Minnesotans with intellectual and developmental disabilities.

Role and Responsibilities

1. Guest Service and Store Standards

• Model and train staff and volunteers on The Arc Guest Standards.
• Respond to questions, concerns, and issues from shoppers, donors, and volunteers in a positive and timely way.
• Share accurate, current information about The Arc Minnesota, Arc's Value Village, and store policies.
• Support quick, helpful service at the donation center.

2. Team Leadership

• Lead staff and volunteer teams during assigned shifts.
• Set clear daily priorities and help the team meet sales, rack, box, production, and donor service goals.
• Delegate work assignments and provide coaching, direction, and feedback.
• Train team members in sales, production, donation center, and general labor duties.
• Participate as part of the Value Village leadership team with a focus on teamwork, communication, and a positive work environment.

3. Store Operations

• Perform duties across sales, production, donation center, and general labor areas as needed.
• Open and close the store as assigned.
• Handle cash and other money-related transactions accurately and follow all money-handling policies.
• Support sales and seasonal events.
• Troubleshoot basic store equipment and technology needs.
• Monitor the sales floor, production room, and donation center to help maintain safe conditions for guests, staff, and volunteers.
• Provide leadership support during guest service, workplace, or loss prevention situations as needed.

4. People and Performance

• Support employee performance reviews as assigned.
• Screen and interview job candidates as assigned.
• Maintain dependable attendance and complete assigned shifts with few exceptions.

Qualifications and Education Requirements

• High school diploma or GED preferred, but not required.
• Two to three years of retail supervisory experience preferred.
• Experience leading teams, training staff, or supporting customer or guest service preferred.

Required Skills

• Ability to communicate clearly and respectfully with shoppers, donors, volunteers, and staff.
• Ability to lead, coach, and give direction to employees and volunteers.
• Basic comfort using workplace technology, including Microsoft Office.
• Ability to work varied hours and days based on store needs.

Physical and Schedule Requirements

• Ability to lift boxes and bags weighing 30 to 50 pounds.
• Ability to bend, stoop, stand, and walk throughout an assigned shift.
• Ability to work varied hours and days based on business needs.

Preferred Skills

• Experience in thrift, retail, warehouse, donation center, or customer service settings.
• Experience supporting volunteers.
• Experience handling cash, opening or closing a store, or supporting loss prevention.
• Comfort working in a fast-paced environment with changing priorities.

Posting Disclaimer

The above is intended to describe the general content of and requirement for the performance of this position. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements.

Equal Opportunity Statement

The Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request an accommodation, contact Human Resources by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io.