Patient Scheduler

The salary range for this position is $21.10 - $27.44 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more. Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world‑class care. Here, you’ll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine. We recognize where you’ve been, and we support where you’re headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service. Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment. Create the life you envision for yourself with flexible work options, a Reimbursable Well‑Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well‑being. Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce‑led resource groups. From discovery to delivery, come help us shape the future of medicine. Benefits $10,000 Tuition Reimbursement per year ($5,700 part‑time) $10,000 Student Loan Repayment ($5,000 part‑time) $1,000 Professional Development per year ($500 part‑time) $250 Well‑being Fund per year ($125 for part‑time) Matching 401(k) Excellent medical, dental and vision coverage Life insurance Annual Employee Salary Increase and Incentive Bonus Paid time off and Holiday pay Description The Patient Procedure Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Procedure Scheduler is primarily responsible for scheduling surgical and pre‑operative procedures and maintaining schedules related to these procedures. Scheduling includes registration, verifying insurance information, obtaining pre‑certifications, instructing patients on appropriate procedures. This role may also be cross‑trained and utilized as a Patient Service Representative, thereby assuming the responsibilities associated with the check‑in/out functions, or as a Patient Liaison, thereby assuming the responsibilities associated with provider templates and patient correspondence. Responsibilities Registers and schedules patients for surgical and pre‑operative procedures. Inform patients of their financial responsibilities. Provide patients with surgical and procedural information and instructions as appropriate. Obtains and/or facilitates pre‑certification as required. Maintains calendars and schedules related to surgical and pre‑operative procedures. Answers all incoming patient inquiries. May perform other duties as assigned. Qualifications Required High School Diploma or GED equivalent. 2 years previous healthcare experience. Experience in a customer service role. Preferred Bachelor’s degree. Previous experience with an electronic medical records system. Equal Opportunity Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. #J-18808-Ljbffr