Logistics Claim Specialist - Bilingual (English/Korean)

Logistics Claim Specialist - Bilingual (English/Korean)

Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

• Manage and process all damage-related claims, covering both finished goods and raw material components in the warehouses
• Identify, investigate, and document damages (handling, transportation, storage, production, etc.)
• Coordinate claim resolution with internal departments including production, logistics, quality, warehouse, and finance
• Prepare and submit claim documentation to internal departments, vendors, carriers, and other interested party
• Track claim status, recovery progress, and closure timelines
• Maintain comprehensive claim records and develop periodic damage and claim trend reports
• Support internal audits and compliance requirements related to damage and claim management

Qualifications

• Bilingual in English & Korean
• Minimum 1 years of experience in claim management, quality, logistics, warehouse, or manufacturing operations
• Hands-on experience handling product or material damage cases in a manufacturing or plant environment
• Strong investigation, documentation, and cross-functional coordination skills
• Ability to manage multiple claim cases simultaneously
• Proficiency in MS Excel

Preferred Qualifications

• Experience in manufacturing plants handling both finished goods and raw materials
• Familiarity with internal claim processes, vendor claims, and insurance handling
• Experience working with external suppliers, carriers, or insurance companies

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***