Customer Support Representative

Customer Support Representative II

Santa Rosa, CA Monday Friday, 8:00 AM 5:00 PM $25.00 $26.00 per hour DOE Full-Time Temporary Position with Potential for Permanent Hire

Join a Team That Makes a Difference

Are you an experienced customer service professional who thrives in a fast-paced office environment? Do you enjoy helping people and providing exceptional service? We are seeking a Customer Support Representative II to support patients, healthcare providers, and medical facilities throughout the equipment ordering process.

This position offers the opportunity to make a meaningful impact by helping individuals obtain mobility equipment and ensuring a seamless experience from order placement to delivery.

What You'll Do

• Answer inbound customer service calls and provide timely support.
• Make outbound calls to patients, doctors' offices, hospitals, and insurance providers.
• Enter and manage customer orders accurately within company systems.
• Verify insurance coverage, co-pays, deductibles, and authorizations.
• Communicate order status and insurance information to patients and healthcare providers.
• Schedule equipment fittings and user training appointments.
• Process and manage a high volume of faxed orders and documentation.
• Maintain accurate records and ensure all documentation is complete.
• Collaborate with internal teams to ensure orders move efficiently through the fulfillment process.
• Provide compassionate and professional support to customers in potentially stressful situations.

What We're Looking For

Strong customer service and communication skills Previous experience in an office environment Ability to multitask and stay organized in a fast-paced setting Strong computer and phone skills Excellent attention to detail and accuracy Ability to remain professional when handling challenging customer interactions

Preferred Qualifications

• Healthcare or medical office experience highly preferred
• Experience verifying insurance benefits, co-pays, and deductibles
• Experience working with patients, physicians' offices, hospitals, or medical providers
• Familiarity with medical documentation and healthcare administration

Why Apply?

• Competitive pay of $25.00 $26.00 per hour
• Full-time daytime schedule with no weekends
• Opportunity for permanent employment
• Supportive and collaborative team environment
• Meaningful work helping patients receive essential mobility equipment

If you are a customer-focused professional with excellent communication and organizational skills who enjoys helping others, we'd love to hear from you. Apply today to join our team in Santa Rosa, CA!