Program Manager (Remote)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us. The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video. As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees: PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans Medical, Dental, and Vision insurance coverage Automatic Short-Term and Optional Long-Term Disability Coverage Life and AD&D Insurance Flexible Spending Accounts (FSAs) Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML) 11 Paid Holidays Annually and Accrued Annual and Sick Leave Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program Are you a strategic thinker who thrives at the intersection of technology, policy, and operations? As our next Program Manager, you will serve as the premier strategic lead and authoritative voice for the Department of Revenue (DOR) and county DMV infrastructure. Operating with Staff Authority, you won't just execute pre-defined tasks; you will actively shape the agency’s future by guiding technical analysis, spearheading multi-year technology roadmaps, and managing vital IT budgets. In this high-impact role, you will bridge the gap between technical standards and localized operational needs, managing the end-to-end lifecycle of office technology and hardware deployments. What You Will Do Direct Office Lifecycles: Lead the complete technical process for opening or relocating offices, including site assessments, project scheduling, and cross-team coordination. Manage Infrastructure & Hardware: Oversee the deployment, tracking, and maintenance of critical site equipment such as printers, data cabling documentation, and credit card terminals. Drive Strategy & Roadmaps: Author three-year technology roadmaps, guiding 'Stop/Start/Defer' decision-making processes to align with organizational capacity and priorities. Oversight of Network Connectivity: Manage the technical environment keeping offices connected, including circuit changes, bandwidth planning, and connectivity testing. Lead DRIVES Technical Operations: Act as the technical lead for DRIVES machine user profiles, configuration specifications, and printer operations. Manage SQR Lifecycle & Incidents: Direct the System Quality Request (SQR) process and activate Major Incident Management workflows to resolve system-wide disruptions. Formulate Policy & Compliance: Monitor federal, state, and regional regulatory changes to revise program policies, ensuring compliance with digital accessibility and security standards. Maintain Fiscal Accountability: Oversee fiscal management for assigned IT budget lines, utilizing the CORE system to align spending with agency infrastructure requirements. Cultivate Key Stakeholder Partnerships: Serve as the primary liaison and point of contact between county stakeholders, the Office of Information Technology (OIT), vendors, and executive leadership. Champion Process Modernization: Identify operational inefficiencies and implement digital solutions, such as modernizing inventory tracking and upgrading communication tool compliance. Residency Requirement This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description

H1A3XX PROGRAM MANAGEMENT II

Minimum Qualifications Experience Only: Nine (9) years of relevant experience in managing the end-to-end technical lifecycle of office infrastructure, hardware, and network connectivity while providing strategic oversight for technology roadmaps, budgets, and operational policies. Experience fostering stakeholder partnerships and leading modernization initiatives to ensure efficient agency operations. OR Education and Experience: A combination of related education in Information Technology (IT), Computer Science, Business Administration, Project Management, Public Administration and/or relevant experience equal to nine (9) years. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications Infrastructure & Lifecycle Management Strategic Planning Fiscal Oversight Stakeholder Partnership Process Modernization Policy & Compliance System/Incident Management Current or previous state experience Experience with DRIVES Experience with CORE Proficient with Google Suite Conditions of Employment with the CDOR Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations. All employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Workers expected to drive a State-owned vehicle must maintain a safe driving record and a valid driver license prior to driving any State-owned vehicle. For compliance with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who have an assigned State fleet vehicle, are required to operate a vehicle as part of the position, or utilize a State fleet vehicle as a pool vehicle. Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Methods of Appointment Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. #J-18808-Ljbffr State of Colorado