Delivery Specialist

Full-Time | Las Vegas, NV | Sales - Customer Experience & Delivery Operations About Noovo Noovo is redefining van life through design, comfort, and craftsmanship. Built on premium chassis with European-inspired interiors, every Noovo van is designed to feel like home wherever the road leads. Headquartered in Las Vegas, Noovo is one of the fastest-growing lifestyle vehicle brands in the U.S., known for its modern aesthetic, transparent process, and authentic community of travelers who choose to live differently. About the Role Provide an exceptional delivery experience to every Noovo customer—from pre-delivery communication to vehicle preparation, handover, and post-delivery follow-up—ensuring flawless execution of the Delivery Process in collaboration with Production, Service, and Sales. Responsibilities Pre-Delivery Customer Communication: Introduce the Ambassador Program at delivery; contact customers prior to delivery to prepare them for their new Noovo; send and explain pre-delivery materials such as how-to videos (electrical, water, climate, appliances), documents, tutorials, packing recommendations, and trip tips; answer early questions to reduce stress and ensure the customer arrives confident; confirm final delivery date, required documents, final payment, and logistics; guide customers on how to best prepare for their first days with the van. Quality & Control: Own the Noovo Delivery Checklist and confirm all systems function correctly; report and track quality issues for continuous improvement; work directly with Production to correct any items before delivery. Complete Delivery Process Management: Prepare vehicles before customer handover (inspection, cleaning, system setup); lead full delivery walk-throughs (electrical, water, heating/AC, safety, driving, accessories); ensure all delivery documents are complete (contracts, checklists, registration); schedule and coordinate delivery appointments with customers and internal teams. Ambassador Program: Introduce the Ambassador Program at delivery; collect sign-ups and manage early onboarding steps (content request, communication); note: benefits include paid time off and company holidays. Customer Success & Post-Delivery Follow-up: Follow-ups with customers at Day 3 and Day 30; assist with first-use questions and provide guidance as they get accustomed to their Noovo; ensure high customer satisfaction consistent with Noovo’s premium positioning. Sales & Showroom Support: Manage test drives and conduct showroom tours; welcome visitors and support sales advisors when needed; participate in events (trade shows, open houses, video shoots). Ideal Profile Strong customer communication and service mindset. Organized, detail-oriented, and able to manage several deliveries simultaneously. Able to follow structured processes with precision. Calm, professional, and solution-oriented with premium customers. Passion for and experience with outdoor, travel, or RV/van life either professionally or recreationally. Valid driver’s license required. Nice-to-Have Skills Basic knowledge of 12V/48V electrical systems or RV plumbing. Experience in automotive, RV, or vehicle delivery roles. Proficiency with Monday.com, HubSpot, and Google Workspace. You must be able to sit, stand, lift up to 40 pounds, and work in a warehouse and outdoor environment. Compensation & Benefits Salary: up to $65,000/year depending on experience. Quarterly bonus based on delivery quality and customer satisfaction. Medical, Dental, and Vision insurance. Paid time off and company holidays. Access to VIP events. Growth potential within a rapidly scaling, design-forward company. #J-18808-Ljbffr Noovo