Marketplace Operations Manager

About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules, near‑minimum wages, and few benefits — leading to real financial instability. We’re fixing that. WorkWhile is evolving from a high‑growth labor marketplace into a comprehensive workforce platform, expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi‑business‑model company with a genuinely complex, interesting financial landscape. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth , we’re disrupting the $650 billion staffing and recruiting market . The Opportunity WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross‑functionally to deliver strong marketplace performance and economics. What You’ll Do: Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals Manage day‑to‑day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models Manage the worker acquisition and re‑engagement funnels to increase worker supply in new and existing markets Develop the metrics and dashboards to help balance the marketplace and measure success. Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls What We’re Looking For: 3-4+ years experience in a strategic consulting, finance, or early‑stage startup role Ability to drive projects to completion who is excited to own both strategy & execution A strong “Bias for action” – you don’t let perfect get in the way of good Experience managing cross‑functional projects & outcomes Proficiency in SQL and data analysis is a must Commitment to improving the lives of low‑wage workers Willingness to work a shift once a quarter to keep learning Compensation & Benefits Competitive base salary + equity in a high‑growth, venture‑backed company Hybrid work culture with office hubs in SF, NY, Seattle & Toronto. In‑person company off‑sites Medical, dental & vision coverage Unlimited PTO 401(k) with employer match WFH stipend to support your home office setup WorkWhile has a diverse, mission‑driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’ll love to chat! #J-18808-Ljbffr WorkWhile