Maintenance Technician

The primary purpose of this position is to perform a variety of tasks to improve and maintain the physical quality of assigned property. The incumbent performs highly skilled work to diagnose maintenance problems and make the necessary repairs. This position also performs emergency maintenance work when required. All activities must support strategic goals and objectives and produce results that accomplish the goals of the overall organization. ESSENTIAL JOB FUNCTIONS: Primary areas of responsibility and tasks that may typically be expected include but are not limited to: Performs maintenance work orders and repairs. Diagnoses and resolves issues in the areas of HVAC, electrical, plumbing, elevators, carpentry, dry wall, exterior structural and appliances. Communicates with Maintenance Supervisor and residents regarding the status of work and issues that arise. Performs property inspections, addresses issues, and alerts Maintenance Supervisor of items requiring attention. Works on-call when scheduled and performs emergency maintenance work as required. Performs special projects as assigned. Performs other related duties as assigned. BEHAVIORAL COMPETENCIES: Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers. Job Knowledge: Demonstrates requisite knowledge, skills, and abilities to perform the position effectively; demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the organization; uses appropriate judgment & decision making in accordance with level of responsibility. Customer Service: Understands that all employees have external and/or internal customers that they provide services and information to; honors all the organization’s commitments to customers/residents by providing helpful, courteous, accessible, responsive and knowledgeable customer service. Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others. Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others. Results Orientation: Consistently delivers required results; sets and achieves achievable, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the organization to maintain the public’s trust. Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions. EDUCATION, EXPERIENCE AND/OR CERTIFICATION: High School Diploma or G.E.D. required as well as four (4) years of relevant experience in construction or maintenance. An equivalent combination of education and experience may be considered. Possession of valid Indiana Driver’s License. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. JOB COMPETENCIES: General knowledge of the plumbing, electrical, painting, carpentry, and property maintenance trades. Knowledge of equipment and appliance usage and minor repair. Knowledge of safety, fire prevention and first aid techniques. Knowledge of building maintenance practices and principles. Exceptional skills in measurement and mathematical calculations. Skilled in making sound judgment and decision making. Excellent problem solving, analysis and resolution. Excellent oral and written communication. Demonstrate prompt regular work attendance. COMPUTER AND ADMINISTRATIVE SKILLS To perform this job successfully, an individual should have average abilities using computer software such as MS Word, and Outlook and should be capable of using internet resources for research and developing reports. Proficient in operating and troubleshooting personal and laptop computers. Ability to learn other computer software programs as required by assigned tasks. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operate motor vehicle in order to visit various sites and properties. Frequently move about the interior and exterior of assigned property. Work in a variety of conditions and locations including on ladders, rooftops, confined areas, underground spaces, etc. Lift and carry items weighing more than 50 pounds. Work involves the normal risks or discomforts associated with an office environment, and those associated with the on-site inspection of buildings/construction sites. The employee may be exposed to hazardous conditions and weather extremes. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Board of Commissioners. Upon request, reasonable accommodations may be made to qualified individuals with disabilities. #J-18808-Ljbffr