Systems Engineer (Field Tech)

Job Description

Job Description

About Network Doctor

Network Doctor is a premium IT Managed Services Provider delivering technology support and strategic guidance to clients across industries such as finance, healthcare, real estate, and professional services. We pride ourselves on a culture built on teamwork, curiosity, professionalism, and personal growth — all with the mission of making IT an enabler that helps businesses work smarter, faster, and happier.

At Network Doctor, you’re not just a technician — you’re part of a team grounded in partnership, integrity, and continuous improvement. You’ll have a voice in a culture that values your curiosity and success, the satisfaction of representing a respected MSP onsite with high-profile clients, the support of a strong engineering network, and abundant opportunities for training and professional growth.

About the Role

We are seeking a smart, resourceful, and service-oriented L2 Support Engineer to provide advanced remote technical support for clients across the NYC Metro Area. This role is a key escalation point within our Help Desk, responsible for resolving complex issues, guiding L1 engineers, and ensuring an exceptional customer experience with every interaction.

You’ll spend most of your time working from our Englewood Cliffs, NJ office delivering hands-on troubleshooting, system administration, and higher-level support across a wide range of technologies. While the role is primarily focused on escalations and remote service delivery, there may be occasional opportunities to assist with onsite visits when required, reflecting the collaborative nature of working within a Managed Services Provider environment.

As a member of Network Doctor’s Help Desk team, you’ll be supported by a full group of engineers, system specialists, and senior escalation resources, ensuring you’re never on your own when tackling unfamiliar or challenging issues.

This position requires professionalism, adaptability, and the ability to navigate complex technical environments with confidence and curiosity. You don’t need to know everything, but you do need to know how to investigate effectively, ask the right questions, and collaborate with your team to drive successful outcomes.

Key Responsibilities:

• Proficient at managing and maintaining:
• Enterprise networks and systems, including hardware
• Window Servers, Active Directory, GPOs, Hybrid Connectors, Conditional Access Polices
• Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions
• Microsoft IaaS PaaS and SaaS offerings (Azure, 365, Entra/Intune, MDM/MAM)
• Email security/filtering solutions
• Mac
• Some other technical facets, details or requirements of the position may include, but not limited to:
• Work in conjunction with Project Engineers to meet deadlines and client expectations.
• Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
• Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.
• Manage Disaster Recovery and standard backup file restoration requests and support using Veeam, Azure Backup, SkyKick, Carbonite and others.
• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

Requirements:

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts (switching/routing, DNS/DHCP, RADIUS authentication, WAP management, Email security protocols)
• Strong experience managing and troubleshooting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Excellent interpersonal, customer service and problem-solving skills
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team

A Plus to Have:

• 4 + years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• Experience working with/at MSP’s
• Experience with RMM tools
• Familiarity with the ConnectWise Suite of products
• Proficiency in administering, configuring, maintaining and upgrading various VMware technologies
• Proficiency in administering, configuring, maintaining, and upgrading Citrix XenApp & XenDesktop environments
• Administering and configuring NAS and SAN technologies from various vendors
• A driver’s license and vehicle of your own and the ability to travel to client locations if needed