Field Service Technician

Field Service Technician

At H 2 O, we simplify water treatment by integrating state-of-the-art technologies to solve water challenges for good with our team of trusted experts.

Three years ago, we launched our fleet of mobile water reuse factories to help meet the growing demand for emergency water infrastructure and decentralized water reuse solutions across North America. Today, the Flexbox has become a key part of how we solve water challenges for good. We're currently looking for a Field Service Technician to help service, maintain, and operate these containerized water treatment systems in the field. If you enjoy hands-on work, travel, and being part of innovative and meaningful projects, this opportunity could be for you! Join a people-first company where innovation, growth, and sustainability are at the heart of what we do.

The Benefits

• Profit sharing bonus program;
• Extensive training for the position;
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.

The Day-to-Day

• Participate in the planning, coordination, and execution of the deployment of Flexbox units and pilot systems across North America;
• Support the operation, service, and maintenance of mobile assets in both field and facility environments;
• Troubleshoot technical issues on-site and remotely, and adjust plans based on urgency and operational needs;
• Work closely with cross-functional teams including engineering, automation, commissioning, and project management;
• Assist with system installation, startup, commissioning, and performance tuning at client sites;
• Ensure systems are properly installed, configured, and maintained to meet operational requirements;
• Track spare parts usage and maintain accurate inventory records;
• Maintain detailed documentation, including service reports, deployment logs, and lessons learned;
• Communicate with clients, vendors, and internal teams to support ongoing operations and resolve issues;
• Identify inefficiencies, bottlenecks, or recurring issues and propose improvements to asset design and deployment strategies;
• Participate in factory acceptance testing (FAT), wet testing, and maintenance activities at H 2 O Innovation facilities;
• Follow safety standards and meet all site access requirements while maintaining a high level of professionalism.

The Skills We Are Looking For

• Relevant technical site experience (for example, testing and operations experience), construction, and commissioning, as well as good IT and analytical skills;
• Mechanically inclined with ability to disassemble and reassemble piping, valves, equipment, etc.;
• Valid driver's license;
• Must be able lift, push, pull at least 50 lbs;
• Must be available to travel unrestricted in both USA and Canada - 50% of the work requires traveling;
• Excellent troubleshooting and problem-solving skills;
• Basic understanding of water treatment processes, equipment, and technologies;
• Ability to interpret engineering drawings, schematics, and P&IDs
• Ability to meet all customer site access requirements and maintain a high degree of behavioral safety in all aspects of work;
• Excellent interpersonal, leadership and managerial skills;
• Be autonomous, resourceful and meticulous;
• Provide excellent customer service;
• Knowledge in various PLC programming software (Asset);
• Experience in and knowledge of a variety of UF, RO, MBR technologies, chemical dosing kits, pumps, compressors, blowers, instrumentation, valves, screening systems, cartridge filters, etc. (Asset)