Customer Service Representative - LPG Orthopedic Registration - Coconut Point

Location: Coconut Point -23450 Via Coconut Point Estero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Shift 1/8:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative Orthopedic Registration

Join Lee Health at Coconut Point!

Location: Coconut Point Orthopedics Estero, Florida

Schedule: Monday Friday, 8:30 AM 5:00 PM

Saturday Rotation: Approximately once every 45 weeks

Starting Pay: $20.00 per hour for all external candidates

Ready to Start a Career in Healthcare?

Lee Health is seeking friendly, professional, and customer-focused individuals to join our Orthopedic Registration Team at our Coconut Point location. This is an excellent opportunity for candidates looking to build a rewarding career with one of Southwest Florida's most respected healthcare organizations.

As a Customer Service Representative, you will serve as an important part of the patient experience, helping ensure patients receive exceptional service from the moment they arrive.

Why Lee Health?

Above-Market Starting Pay

Lee Health is committed to attracting and retaining exceptional talent.

All external candidates will start at $20.00 per hour , a rate that exceeds many entry-level healthcare customer service positions in the local market.

Exceptional Benefits from Day One

At Lee Health, we believe taking care of our team members is just as important as taking care of our patients.

Health & Wellness

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts (FSA)

Health Savings Accounts (HSA)

Employee Assistance Program

Financial Security

Competitive Retirement Plans with Employer Contributions

Life Insurance

Short-Term Disability

Long-Term Disability

Supplemental Insurance Options

Work-Life Balance

Generous Paid Time Off (PTO)

Paid Holidays

Flexible Benefits Programs

Employee Wellness Resources

Growth & Development

Career Advancement Opportunities

Professional Development Programs

Tuition Assistance Opportunities

Internal Mobility Across Lee Health

What We're Looking For

Exceptional customer service skills

Strong communication and interpersonal abilities

Ability to multitask in a fast-paced environment

Computer proficiency and attention to detail

Healthcare, registration, scheduling, or medical office experience is helpful but not required

A positive attitude and commitment to outstanding patient care

Make an Impact Every Day

Orthopedics is a fast-paced and rewarding specialty where you'll help support patients seeking care that improves mobility, reduces pain, and enhances quality of life.

If you're looking for a stable MondayFriday schedule, competitive starting pay, outstanding benefits, and the opportunity to grow with a leading healthcare organization, we'd love to meet you.

Apply today and discover why Lee Health is one of Southwest Florida's most sought-after employers!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero