Service Administrator

Summary The Service Administrator position provides administrative and customer service support to Customer Service Center(s). Essential Job Duties Answers incoming phone calls and directs calls to the appropriate party. Handles general customer inquiries such as invoices and billing questions, and provides general product information. Collects on past‑due invoices. Generates and completes quality work orders. Completes inter‑division billing (installation, intra‑shop transfers & warranty). Inputs, tracks, and verifies commissions using the Quarterly Commission Report. Utilizes and prints the Open Order Report on a weekly basis. Schedules technicians from the Open Order Report. Reviews and processes Accounts Payable invoices. Utilizes the Metrix Software to open, process, and complete orders. Types correspondence for the Area Sales Manager(s). Orders all publications, literature, and office supplies; maintains the filling of literature. Manages parts inventory, including maintaining the order log, pricing/ordering parts, and working with various vendors. Maintains the quotation log for the Customer Support Center. Maintains current driver qualification files for Department of Transportation (DOT) requirements. Other duties as assigned. Required Qualifications High school diploma or equivalent. One year of directly related work experience. Knowledge, Skills and Abilities Proficient in Microsoft Office products – specifically Excel, Word and Outlook. Critical thinker with exceptional attention to detail. Excellent problem‑solving skills. Excellent communication skills, both verbally and in writing. Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously. Ability to develop and maintain business relationships. Work Environment General office conditions. Exposed to moderate noise levels. Physical Abilities Required to use close vision and be able to focus. Regularly required to talk and hear; frequently required to sit, stand, bend at the knee and waist, and walk. Must be able to perform repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand‑eye coordination to work on computer, telephone, and related office equipment. Regular attendance is a necessary and essential function. Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.

DISCLOSURE REGARDING BACKGROUND INVESTIGATION

Fairbanks Scales Inc. may obtain information about you from a third‑party consumer reporting agency for employment purposes. Thus, you may be the subject of a "consumer report" and/or "investigative consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living, and which can involve personal interviews with sources such as neighbors, friends, or associates. The reports may contain information regarding your credit history, criminal history, social security verification, motor vehicle records ("driving records"), verification of your education or employment history, or other background checks. Credit history will only be requested where such information is substantially related to the duties and responsibilities of the position for which you are applying.

NOTIFICATION OF PRE-EMPLOYMENT DRUG SCREENING

Fairbanks Scales Inc. performs post‑offer, pre‑employment drug testing for all roles prior to being hired into any role as part of our Drug Free Workplace Policy. In addition, Fairbanks Scales Inc. performs post‑offer, pre‑employment drug testing under the authority of the U.S. Department of Transportation prior to being hired for any role or transferred into a safety‑sensitive role. #J-18808-Ljbffr Fairbanks Scales