Baker Shift Lead

Job Description

Job Description

Position Summary:

As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co-workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.

PERFORMANCE RESPONSIBILITIES:

• Arrive to work promptly and in full uniform on your scheduled shift
• Greet every customers and ensure they are being taken care of according to company standards
• Ability to resolve customer issues quick and efficiently
• Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Make sure the HACCP logs are being filled out the correctly and on time daily
• Help ensure the P.O.’s are being executed in a timely manner daily
• Study our product list and be knowledgeable to explain to customers and co-workers
• Package, weigh, and price all baked goods & merchandise according to standards
• Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.
• Abide by company policy with respect to dress code: hair properly tied back with hairnet.
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked, front-facing, and up to standards
• Maintain back box and daily operational stock in good working order
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Cleaning implantation at end of your shift and whenever the storefront is slow
• Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise
• Preform inventory management utilizing inventory system
• Preform in store walk through internal audits
• Train / instruct new hires on responsibilities, policies, & best practices

JOB REQUIREMENTS:

• Experience in a customer focused work environment is required
• Food service and hospitality experience is preferred
• High school diploma or equivalent is required
• Experience working in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (required)