Service Desk Technician

Description

SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.

• Recommend system modifications to enhance the usability of Information Systems and network resources.

• Route and escalate requests to Tier III and other teams for quick customer issue resolution.

• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

• Work with customers to develop new value-added programs and data solutions with existing structures and new requirements.

Qualifications

Required Education and Yrs of Experience:

• Must have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment.

Clearance Requirements:

• Must be a US Citizen.

• Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.

Required Certification:

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).

• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.

• Experience in Cisco network administration, including configuration, troubleshooting, and maintenance of Cisco routers, switches, and firewalls.

• Proficiency with Microsoft Office products.

• Experience creating and modifying documentation for technical processes and procedures.

• Experience working in a Department of Defense (DoD) environment.

• A problem solver and troubleshooter who thrives in resolving complex problems.

• Strong self-starter requiring minimal supervision.

• Excellent communication skills (written and oral) and interpersonal skills.

• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2614732

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability