Clinical Service Desk Agent I
Healthtech Inc
- # Clinical Service Desk Agent IApplylocations: US - Nationaltime type: Full timeposted on: Posted Todayjob requisition id: R5934Make a difference. Be happy. Grow your career.The Clinical Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from physicians and clinicians to troubleshoot and resolve EHR application and workflow issues in Epic, Cerner, Meditech, other EHR system, or third-party clinical software. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial contact, documents issues to be transitioned to an application support team. Utilize excellent customer service skills to delight and exceed physician and clinician expectations. Demonstrates ability and willingness to remotely work a varying shift schedule that may include evenings, weekends, and holidays.## Key ResponsibilitiesThe Clinical Service Desk Agent I will be responsible for, but not be limited to:* Troubleshoot and resolve EHR application and workflow issues for physicians and clinicians experiencing issues in Epic, Cerner, Meditech, other EHR system, or third-party clinical software.* Analyze physician and clinician issues remotely through qualifying and probing questions via phone and remote-control tools (i.e., Quick Assist, Bomgar, etc.) to view a callers’ screen to pinpoint root cause with a goal of First Contact Resolution (FCR).* Document issue/request and troubleshooting steps performed thoroughly in an Information Technology Service Management (ITSM) ticket when unable to FCR, following escalation protocols as needed.* Demonstrate a customer-centric attitude and provide a high level of professionalism and customer service.* Maintain calm and professional composure in high-pressured situations.* Identify and escalate high-priority issues to appropriate team for patient care or urgent issues.* Document investigations and resolutions in a timely manner, using research to quickly understand and diagnose issues.* Resolve issues using standard practices, procedures, approved troubleshooting tools, and workflow processes.* Maintain and expand knowledge of help desk procedures and services to capture issue resolutions and promote continuous improvement and increased FCR.* Make a good faith effort at resolving more complex ends user issues* Collaborate and interface with all members of the Service Desk as a supportive team player.* Work efficiently and reliably in unsupervised and varying environments.* Adhere to policies and procedures such as HIPAA, Nordic, and client notification expectations.* Complete assigned projects on an ad hoc basis and assist with other corporate initiatives as necessary, directed, assigned, or requested.* Attend and participate in team meetings.### ## Required Skills And Experience* 3+ years knowledge and/or experience with Epic, Cerner, Meditech, and/or other EHR system.* 3+ years of healthcare experience (i.e., Super User, Clinician in a hospital or healthcare setting).* 3+ years customer service experience.* Intermediate understanding of Healthcare Terminology and Basic IT competencies required.* Strong analytical and technical skills.* Excellent customer service and communication skills, written and verbal.* Ability to maintain calm and professional composure in stressful environments.* Must enjoy working with technology, be able to learn new software quickly.* Ability to apply problem solving skills across repetitive tasks and demonstrate strong logical and analytical thinking skills.* Flexible in schedule to work nights, weekends, and/or holidays, depending on assigned shift.* Strong attention to detail and ability to organize.* Demonstrate strong typing skills (speed and accuracy).* Must be able to work independently, as well as within a team environment.* Must demonstrate and embody Nordic’s maxims.### ## Desired Skills And Experience* 3+ years of proven performance in call center environment and/or other direct customer-facing role.* 3+ years’ experience working with ITSM system (i.e., ServiceNow, Remedy, Cherwell, ZenDesk, etc.) preferred.* Clinical certification(s) are a plus.* Bilingual in English and Spanish preferred.### ## Additional Details* US Remote* Must have a quiet, private working space* Must have high-speed internet availability, directly connected to a router (no wireless).**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**
- J-18808-Ljbffr Healthtech Inc
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Clinical Service Desk Agent I in Brooklyn, NY vacancy
- Nordic seeks a Clinical Service Desk Agent I to support physicians and clinicians with EHR issues across Epic, Cerner, Meditech, and other systems. The role involves remote troubleshooting, ticket documentation, and escalation when necessary, with a focus on快速 First Contact...SuggestedRemote jobWeekend workAfternoon shift
- ...Clinical Data Analyst A Few Words About Us Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states... ...professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers...Suggested
Careers Integrated Resources Inc
Jersey City, NJ2 days ago - ...Field Technician to provide fast and effective IT support across clinics. The role requires visiting sites 50-75% of the time,... ...IT strategy implementation while delivering excellent customer service in a fast-paced healthcare environment. #J-18808-Ljbffr CVS HealthSuggested
- Providence Swedish Medical Center is seeking a Clinical Informatics Specialist to write queries and create reports that improve the quality and value of care. You will measure clinical processes, outcomes, and population health while storytelling with data to support providers...SuggestedRemote job
$87.2k - $130.8k
...dejará huella, eliminando obstáculos para impulsar la innovación en un mundo más conectado y humanitario.**Un día normal** The Senior Clinical Reporting & Analytics Analyst leads reporting, analytics, and automation for Clinical Operations. This role develops Power BI...SuggestedH1bLocal areaImmediate startFlexible hours- The University of Louisville School of Dentistry seeks a Dental Clinic Support staff member to assist students across preclinical and clinical activities, including instrument supply, dispensary operations, sterilization, and simulation. This role supports student progress...
- The University of Louisville School of Dentistry is seeking a Dental Clinic Support staff member to assist students in preclinical and clinical activities, including instrument supply, sterilization, and simulation lab operations. You will support both simulation labs...
$103k - $130k
Clinical Application Analyst Department: 8610-Hospital Admin Employment Type: Full Time Location: 14662 Newport Ave, Tustin, CA 92780... ...management, testing, and production support. Familiarity with IT service management/ticketing processes and vendor coordination....Full time- ...ARUP Main 500 Chipeta Way Salt Lake City, UT 841081221, USA Schedule : Monday - Friday (40 hrs/wk) 8:00 AM - 5:00 PM Department : IT Clinical Systems - 217 Primary Purpose : Configure, maintain, and support assigned clinical systems (e.g., LIS, LIMS, IMS and related...Work at officeMonday to Friday
- ...1976, Primary Systems, Inc. is a US-based healthcare solutions provider focused on improving clinical process management through the use of technology and consulting services. Our mission is to help clinical teams achieve lasting improvements in both their clinical processes...Live inWork at officeLocal area
- Vision RT is seeking a field-based Clinical Applications Specialist to support customers across Colorado, ideally based in Denver. The role requires up to 75% travel, including nationwide trips, to deliver expert clinical applications support for Vision RT systems. You...Remote work
- Healthplan Data Solutions Inc. is seeking a Clinical Pharmacist/Analyst in Kentucky to analyze customer claims data, assess plan performance, and identify opportunities for savings and compliance. The ideal candidate has a PharmD and 5+ years in a clinical analysis role...
$38.39 - $42.85 per hour
...Administrator I or II (On-Site Position) Siletz Community Health Clinic Salary/Wage: $38.39- $42.85 Tribal Level: 123.1-125.1... ...operations of all communication systems. Deliver excellent customer service while providing network and desktop support to over 500 devices...Full timeRemote work$58k - $63k
...Clinical System Analyst It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing... ...system analyst is tasked with providing superior customer service to all clients, staff and patients. Responsibilities:...Work at officeDay shiftRichmond University Medical Center
Staten Island, NY1 day ago$78k
Sonova Group is seeking a Clinical Specialist for Kentucky, focused on developing sales in cochlear implant centers. This role involves executing strategic business plans, providing clinical support during surgery, and expanding relationships within the healthcare ecosystem...$125.34k - $172.35k
...growth, all while valuing your unique contributions. Provides clinical training and support to customers, as a subject matter expert in... ...cross-functional teams as necessary to support and enable best services and optimize customer relations. Other duties and functions to...Temporary workWork at officeLocal areaRemote work$90k - $115k
...% travel, with occasional nationwide travel, to deliver expert clinical applications support for Vision RT systems. Working closely with... ...radiotherapy experience, excellent communication and customer service skills, proficiency with Microsoft Office, and the ability to thrive...Work at officeRemote work- WVUH West Virginia University Hospitals in Morgantown is seeking a Clinical Associate for the night shift to support the 9W unit. This role involves assisting with direct patient care, monitoring vitals, transporting patients, and aiding with basic clinical tasks under...Part timeNight shift
- Medtronic plc in Binghamton, NY is seeking a Clinical Specialist in Cardiac Rhythm Management to support CRM devices and therapies across the territory. You will provide technical and educational support, coordinate field coverage, and collaborate with sales to meet customer...Remote jobWeekend work
- Cumberland Heights Foundation is seeking a Clinical Associate to support counseling staff by delivering direct and indirect services to patients and families on campus. The role focuses on maintaining a safe, therapeutic milieu and helping patients engage in their recovery...
$85.16k - $127.74k
## Senior Clinical Quality AnalystApplyremote type: Remote - Full Timelocations: Indiana, USAtime type: Full timeposted on: Posted Todayjob requisition id: M104506**Job Description Summary**Senior Clinical Quality Analyst serves as the primary subject-matter resource for...Remote workMosaic Health
Brooklyn, NY2 days ago- Sunquest Clinical LIS Application skill set: New test build to include worksheet creation, English Text Code creation, calculation creation. Instrument interface builds to include upload/download code, method code. Application interface troubleshooting, maintenance, and...
- ...Office Support Associate for McKinley Health Center. The role supports clerical and reception tasks to help ensure smooth day-to-day clinic operations. Ideal candidates have a high school diploma and 1.5 years of related experience, with preference for clinic exposure....Full timeCasual workWork at office
- ...Asheville seeks an Administrative Support Specialist to manage front desk operations for Student Health and Counseling. You will greet students, schedule appointments, answer calls, and assist the clinical staff with routine tasks in a busy university clinic. The role...Work at officeAfternoon shift
$17.21 - $22.67 per hour
...currently recruiting a Practice Support Specialist, for our Urology clinic. The position is full-time (80 hours bi-weekly), generally 8:00... ...: The Practice Support Specialist provides excellent customer service while registering patients, scheduling patient appointments and...Full timeWork experience placementWork at officeMonday to FridayShift work- Unity Health Care, a leading community health organization in Washington, DC, seeks an Associate Ambulatory Clinical Analyst to optimize Epic applications and workflows across clinical and operational teams. You will design, test, and maintain Epic solutions, provide Tier...
- ...reviewing documentation, producing modifications to LIS, and developing test plans. Candidates with microbiology experience and a background in clinical operations will be preferred. Join us to contribute to healthcare technology solutions. #J-18808-Ljbffr TechDigital Group
- Health Business Solutions LLC is seeking a Clinical Coding Analyst to review claims denied for coding-related issues and to resolve discrepancies with precision. The ideal candidate will understand ICD-10-CM, CPT/HCPCS, and modifiers, and will work with providers and the...
$40k - $55k
...babies for over 35 years! We are a growing company with over 100 clinics throughout the US, including our manufacturing facility in... ...role will possess strong communication skills, excellent customer service, and must be comfortable organizing and managing multiple priorities...Temporary workWork at officeRemote workWork visaDay shiftEarly shift- ...specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex... ...will partner with Sales, Field Operations, Supply Chain, and Clinical teams to design scalable solutions and enable seamless...Full timeLocal areaRemote work
Derex Technologies Inc
Jersey City, NJ3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Clinical Service Desk Agent I. Be the first to apply!
Related searches
- medical records representative Brooklyn, NY
- pharmaceutical sales representative Brooklyn, NY
- medical sales representative Brooklyn, NY
- medical assistant medical office representative Brooklyn, NY
- medical rep Brooklyn, NY
- medical device sales representative Brooklyn, NY
- medical representative Brooklyn, NY
- work from home technical support specialist Brooklyn, NY
- product support technician Brooklyn, NY
- helpdesk support technician Brooklyn, NY