Product Support Specialist

Job Description Insight Global’s Med Tech client is looking for a Product Support specialist to assist external customers (patients) and internal sales representatives with a medical device portal. The portal is used by both patients, reps, and healthcare professions for pre and post-operative communication. The Product Specialist will be responsible for enabling portal access for users, assisting with account set up, and sending out notifications to users about portal updates. There may be some light troubleshooting as well. This person will also interface with the R&D Team to distribute new information/notifications to customers about any changes within the portal. This person will be working upstream and downstream to communication information, problem solve, and elevate issues. This person should be comfortable and readily available to provide excellent customer service via email and phone communication. This person may take a few inbound calls per day and will also be making outbound calls to follow up with patients/reps who may be experiencing portal issues. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Bachelor’s degree Minimum of 3 years in customer-facing role (External and internal – experience w/ customer phone calls, emails, including technical support) Experience in a healthcare, medical, clinical, or hospital setting is required Excellent professionalism, customer service, and high sense of urgency Strong verbal and written communication skills – able to moderate a conversation, actively listen to find solutions, problem solve High level of competency with Excel, Word, Outlook, Access, and PowerPoint AND any other CRM systems (huge plus) Previous experience in hospital administration, tech support, medical device or regulatory environment #J-18808-Ljbffr