Chief Operating Officer

Company Description Vibe House Pilates is a cutting-edge boutique fitness brand that reimagines Pilates with the integration of heat, music, and community. Our innovative approach combines infrared heat, curated playlists, and a vibrant atmosphere to create a club-like experience. By blending Pilates, strength training, and recovery exercises, we deliver low-impact yet high-energy sessions tailored to modern fitness enthusiasts. At Vibe House, we aim to inspire movement, connection, and transformation in every class. With multiple locations and active franchise expansion, we’ve built a strong foundation—and we’re ready to scale. Role Description We’re Hiring: Chief Operating Officer (COO)Boutique Fitness Brand | High Growth | Franchise Expansion Key area of focus Elevate and optimize existing systems across operations and staffing Lead and develop team members across locations Strengthen structure, accountability, and communication Ensure a consistent, high-level experience across every studio Execute quickly and thoughtfully as the company grows Sales, Retention & Community (Core Focus) Drive member retention across all locations Improve systems to grow conversions Coach teams on sales, client connection, and follow-up Build a culture where clients feel valued, supported, and connected Track and improve KPIs tied to growth and retention Franchise Onboarding & Growth Own the full franchisee onboarding process from signing to opening (~6 months) Guide new owners through each phase with clarity and structure Ensure brand standards, systems, and expectations are executed consistently Serve as key point of contact for franchisees during onboarding Continuously refine and elevate the onboarding experience as we scale Who You Are Strong leadership presence with the ability to guide and develop teams Sales-minded with a clear understanding of retention and client experience Highly organized and detail-oriented, without losing sight of the bigger picture Proactive, solutions-focused, and comfortable making decisions Energized by growth and excited to be part of a scaling brand Experience in fitness, franchising, or a high-touch service environment is a plus. What You’ll Gain Direct partnership with the founder and franchise team—working alongside a growing global network of franchise owners and operators A true leadership role with impact across the entire company The opportunity to help scale a growing franchise brand A team and culture that values energy, accountability, and growth Compensation This is a full-time leadership role with a competitive compensation package based on experience. Base salary Performance-based bonuses tied to growth, retention, and key KPIs Opportunity for long-term growth as the company scales This is a full-time, on-site role based in the Greater Chicago Area for a Chief Operating Officer (COO). #J-18808-Ljbffr