Operations Manager - Trump Royale

Job Description

Job Description

Description

The Assistant Manager is responsible for supporting and, when delegated, leading the overall management of a parking facility. This role supervises staff, manages operational processes, and exercises independent judgment in staffing, client relations, and financial performance. The Assistant Manager acts as second-in-command and assumes full operational responsibility in the absence of the Operations Manager. 

Key Responsibilities

• Supervise and manage location staff, including delegating tasks, coaching, conducting performance evaluations, and ensuring compliance with company standards. 
• Participate in hiring decisions, including interviewing, selecting, and onboarding new employees; make recommendations for promotions and terminations. 
• Assist in scheduling and workforce planning to ensure adequate coverage and operational efficiency. 
• Serve as a primary point of contact for clients and property managers when delegated; attend meetings and resolve client concerns to maintain strong relationships. 
• Monitor and manage facility maintenance and safety standards, including overseeing maintenance projects and ensuring timely completion. 
• Oversee ticket inventory, cash flow, audits, and loss prevention strategies; implement corrective actions as needed. 
• Review and analyze daily, weekly, and monthly operating reports; make operational adjustments to achieve budget goals and improve profitability. 
• Exercise discretion and independent judgment in resolving escalated guest concerns, operational issues, and staffing challenges. 
• Respond to incidents and accidents promptly, ensuring compliance with safety protocols and reporting requirements. 
• Communicate professionally with guests, clients, and team members at all times. 
• REQUIREMENTS:  
  • Valid Driver's License and good driving record.
• PHYSICAL DEMANDS:  
• Ability to stand, walk, and move around the facility for extended periods.
• Ability to lift up to 25 lbs occasionally. 
• Ability to drive
  WORKING CONDITIONS:  
• Outdoor and indoor environments; exposure to weather conditions.
• Fast-paced, customer-focused setting. 

Skills, Knowledge and Expertise

• High school diploma or equivalent; some college preferred. 
• 1–2 years of experience in parking operations, hospitality, or customer service. 
• Previous supervisory or lead experience preferred. 
• Strong communication and problem-solving skills. 
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Join our team and enjoy an outstanding benefits package, including:

Generous Paid Time Off : Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones