Field Technician

Pomeroy Technologies

Bothell, WA

Responsibilities

Assists in investigating and resolving complex installations and maintenance matters of significance.
Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Performs analysis and prepares reports on system problem trends and issues

Basic Qualifications

3+ of field support experience
Ticket and asset management
Strong hardware/software installation, support, and troubleshooting
Windows XP, 10, and 11 experience
Mac OS and iOS support
Network Printer, HP configuration, consumable swaps, and moves
Experience with Active Directory, MS Office, phone security, OS365
Configuring new PC's/notebooks via imaging, SCCM and standalone
Remote Install software/hardware and support
Lift and carry up to 40lbs

Preferred Education and Training

High school or G.E.D.
Lenovo or other vendor certifications

CompTia A+, Network+/Security+ (Preferred but not required)
Apple training (preferred but not required)

Work Environment

Office environment
Walk up kiosk/ vending and lock / network printers

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Vacancy posted 2 days ago

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