Project/Program Manager III

As the program lead the Project/Program Manager (PPM) III will provide expert level oversight for Emergency Community Health Outreach (ECHO) Program. This role is responsible for driving project/program planning and analysis, policy research, systems development, technology implementation, and strategic program growth. The ECHO Program empowers communities to actively engage with EMS agencies by providing training and education around pre-emergency hospital care to trusted community organizations and providing translated materials of key EMS resources. The program works with emergency response organizations and community partners such as St. Vincent de Paul Centro Rendu, the Chinese Information and Service Center, and the Somali Health Board to ensure EMS provides the best possible care to all King County residents, regardless of race, ethnicity, age, socio-economic status, culture, gender, or spoken language. ECHO was founded with support from the University of Washington's School of Public Health. Primary responsibilities of the position include project/program planning, development, and monitoring of goals, objectives, and work plans, program operations, resource coordination, program analysis and evaluation, collaboration with multidisciplinary teams, and assessment of program performance measurements, all within the context of racial and social equity and centering historically marginalized communities. This position will be a high-profile liaison for collaboration and networking with fire departments, healthcare facilities, dispatch centers, community-based organizations, and University of Washington research teams. Additional responsibilities include program development and monitoring, budget development and monitoring, and program specific contract negotiation, management, and monitoring. The PPM III will specifically be responsible for program leadership, equity strategy, community partnerships, contract and grant management, data evaluation, fire-department coordination, and public communication to ensure EMS services are equitable, culturally responsive, and accessible to King County’s diverse communities. This position will report to the Equity Pod Supervisor and is expected to work on site three days out of the 40-hour work week, with the ability to travel throughout the region as needed. This role is expected to work independently while maintaining appropriate communication with the Equity Pod Supervisor regarding priorities, deadlines, and program status. Background The Equity Pod strengthens how the EMS Division advances equity, racial justice, and social justice across the entire EMS system. This structure combines several important programs under one coordinated umbrella, helping the Division better serve the people of King County with fairness, respect, and cultural understanding. This includes strengthening and expanding the EMS Community Health Outreach (ECHO) program; embedding equity and racial justice into EMS policies, training, and daily operations; and supporting DEI and mental wellness efforts with fire and EMS partners. The Equity Pod demonstrates the EMS Division’s commitment to building an inclusive EMS system where everyone—no matter their language, background, or neighborhood—has access to compassionate, culturally responsive emergency medical care. The EMS Division provides core regional services essential to delivering the highest quality out-of-hospital emergency medical care across King County. The division partners with 23 first responding EMS agencies staffed by more than 4,500 EMTs and paramedics who respond to over 255,000 EMS patient care incidents annually. Additional partners include regional dispatch centers, hospitals, mobile integrated healthcare programs, private ambulance providers, and community organizations serving more than 2.3 million residents across King County. Note: This recruitment will be used to create an eligibility pool to fill additional Career Service, Term-Limited Temporary (TLT), or Special Duty Assignment (SDA) vacancies that may occur over the next six months. Commitment To Equity and Social Justice Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures. The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts. We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities. To learn more, please visit Work Schedule Monday through Friday, 8:00am to 4:30pm Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. Remote and Onsite Work The Equity Pod team works in a hybrid model, with a minimum of 3 days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, 401 5th Avenue, Suite 1200, Seattle, WA 98104 Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. King County has a robust collection of tools and resources to support working remote. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours. Core Program Leadership & Strategic Direction Lead, manage, and oversee the EMS Community Health Outreach (ECHO) program, ensuring alignment with EMS levy priorities and King County equity goals. Develop multi-year program strategies, work plans, and performance measures. Provide leadership in the design, implementation, and evaluation of community-based EMS outreach initiatives. Equity, Language Access, and Community Engagement Direct ECHO’s equity-focused work addressing disparities related to poverty, discrimination, and limited English proficiency (LEP). Oversee development and dissemination of culturally and linguistically appropriate EMS education materials in 20+ languages. Manage ECHO’s train the trainer model, supporting community organizations in delivering CPR, 9 1 1 education, fall prevention, mental health, stroke, and chronic disease outreach. Build and maintain partnerships with community-based organizations. Project and Contract Management Manage complex, multi-year projects involving multiple partners and deliverables. Develop scopes of work, negotiate contracts, and monitor contractor performance. Oversee budgets, procurement processes, and compliance with EMS levy requirements. Prepare RFPs for community outreach initiatives. Data, Evaluation, and Reporting Lead program evaluation activities, including data collection, analysis, and interpretation related to EMS access, disparities, and community outcomes. Oversee production of ECHO reports, mid-levy evaluations, CPR community surveys, wellness surveys, and pilot study assessments. Ensure data-driven decision-making and continuous quality improvement. Fire Department & EMS Partner Coordination Coordinate fire-department-based pilot recruitment projects. Provide technical assistance to EMS agencies to improve equitable access to emergency care. Support EMS partners in implementing language access, cultural responsiveness, and community engagement strategies. Team Leadership & Collaboration Facilitate cross-sector work groups, advisory committees, and collaborative planning sessions. Provide guidance and technical support to EMS staff, community partners, and academic collaborators. Represent the ECHO program in internal and external meetings, presentations, and public forums. Communication & Public Representation Serve as the primary point of contact for the ECHO program. Prepare written materials, presentations, and briefings for EMS leadership, elected officials, and community stakeholders. Communicate program goals, outcomes, and equity priorities clearly and effectively. Minimum Qualifications: Bachelor’s degree in public health, public administration, social sciences, or related field; equivalent experience may substitute. Five or more years of progressively responsible experience in project/program management, community health, public health, or related fields. Demonstrated experience working with diverse communities, including immigrant, refugee, and LEP populations. Experience managing contracts, budgets, and multi partner initiatives. Strong skills in data interpretation, evaluation, and performance measurement. Excellent communication, facilitation, and relationship building skills. Desired Qualifications: Master’s degree in Public Health, Public Administration, Social Work, or related field and/or commensurate experience. Experience with EMS systems, fire department partnerships, or emergency preparedness programs. Experience developing culturally responsive and multilingual public health materials. Familiarity with King County’s Equity, Racial, and Social Justice (ERSJ) framework. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Application Process If you are interested in pursuing this position and supporting King County’s vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position. If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact your Recruiter. King County's Vision, Mission, and ACTIVATE Values unite us. King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Who May Apply All applicants who qualify The following items are required to be considered for this vacancy: NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process) Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process) Cover Letter- Please submit a cover letter explaining why you believe you are a strong fit for this position. Highlight your unique professional strengths, personal attributes, and perspective that align with the responsibilities of this role. Describe how you would leverage these qualities to contribute positively to the team, support organizational goals, and succeed in this position. Note: Resumes, and additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above. Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Necessary Special Requirements The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience. The selected candidate must be able to pass a thorough background investigation and Pre-Employment Physical, but findings may not necessarily disqualify an applicant for employment. For more information on our selection process, please refer to For tips on interviewing, please visit Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law. Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work. Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations. Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions. When Public Health responds to an emergency, and in accordance with relevant CLA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. Union Membership Non- Represented #J-18808-Ljbffr