Loan Sales Support Servicing Representative

Position Summary

Responsible for performing
daily operational and servicing functions within the Loan Sales Support
department. This role supports the processing, maintenance, and servicing of
various products or accounts while ensuring accuracy, compliance with internal
procedures, and adherence to applicable policies and regulatory requirements.

Essential Duties and
Responsibilities (Other duties may be assigned.)

*
Demonstrate
working knowledge of Bank loan products and procedures.

*
Perform loan
system maintenance in accordance with department processes and procedures,
including scanning, as directed.

*
Assist with
onboarding, verification, and ongoing maintenance of accounts or records within
core systems, ensuring accuracy and completeness for each transaction.

*
Introductory
level of tracking and clearing of loan level exceptions to include financial to
bank policy and regulatory requirements.

*
Introductory
level in execution of lien perfection and release by
maintaining accurate records to ensure lien are released within required
timeframes and compliance with regulations, breaking down the paid off loan
file, and mailing appropriate letters and lien release documentation to
customers.

*
Support
introductory-level of account closures or payoffs by maintaining accurate
records, ensuring timely completion, preparing documentation, and distributing
required correspondence.

*
Introductory
level knowledge of loan transactions, general ledger accounting.

*
Accurately and
efficiently process a variety of transactions, payments, and related postings
according to established procedures.

*
Monitor consumer credit
reporting, including inquiry, research and disputes.

*
Respond
professionally and knowledgably to internal and external inquiries related to
assigned responsibilities.

*
Primary duties
may differentiate based upon the level of experience within the role.

*
May be requested
to assist in the support of other bank activities.

Qualifications

* High school graduate or equivalent and 2-3 years of
experience in loan operations or an equivalent combination of education and
experience.

* Exhibit attention to detail and accuracy.

* Proven problem-solving, critical thinking, and
analytical skills. Ability to interpret
a variety of information furnished in written, oral, diagram, or schedule form.

* Proficiency in using computers and office products
(e.g., Word, Excel).

* Excellent customer service and interpersonal skills.

* Strong organizational and time management skills. Ability to prioritize and demonstrate willingness and desire to interact in a
team environment.

FIRST COMMUNITY BANK (SC) is an EEO Employer - M/F/Disability/Protected Veteran Status


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