Customer Service Representative - Grace Animal Hospital

Customer Service Representative

Be the first smile they see. The voice they trust. The heart of our front desk.

At Grace Animal Hospital, we believe veterinary care is about more than medicine. It's about relationships, trust, and making both pets and their people feel supported every step of the way. We're looking for a Full-Time Customer Service Representative to join our team and help create a welcoming, organized, and compassionate experience for every client who walks through our doors or calls our hospital.

As we grow into urgent care in the near future, this role could evolve into supporting general practice, urgent care, or a little bit of both depending on where you shine. If you enjoy helping people, love animals, and thrive in a fast-paced environment, we'd love to meet you.

What You'll Be Doing:

• Greeting clients and their pets with warmth and professionalism
• Answering phone calls and assisting pet owners with questions or appointment requests
• Scheduling appointments and managing the daily hospital schedule
• Checking clients in and out for appointments
• Processing payments and maintaining accurate records
• Communicating clearly with doctors, technicians, and clients
• Helping create a calm, welcoming environment in the lobby
• Supporting the veterinary team with organization and communication throughout the day

What We're Looking For:

• Someone who genuinely enjoys helping people and creating positive experiences
• Bringing 3 to 5 years of customer service experience, veterinary or medical setting preferred but not required
• Organized, detail-oriented, and cool under pressure during busy clinic moments
• A clear and compassionate communicator, especially with worried pet owners
• Comfortable using computers and learning new systems
• A team player who takes pride in keeping things running smoothly
• Energized by a fast-paced environment and ready to jump in wherever needed

Why You'll Love Us:

• Team First Culture - Supportive, caring, and genuinely fun. We take our work seriously and each other even more so.
• Community-Centered, High-Quality Care - Wellness care, surgery, dentistry, diagnostics, and preventive medicine all delivered with warmth and a personal touch.
• Work That Actually Matters - Our front desk team is the heartbeat of this hospital. You keep things running, clients informed, and the whole team connected.

What's in it for you?

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program covering finances, wellness, and everything in between
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match

Want to work somewhere you can grow, belong, and be part of something special? Apply today!