Elmhurst Ford Service Business Development Representative

Job Description

Job Description

Description:

Join Elmhurst Ford and become part of our high-performing Service Business Development Representative. This is more than a call center role. This is an opportunity to be part of a results-driven team that directly impacts the growth and success of our service department.  

We are seeking motivated, customer-focused individuals who are ready to build relationships, drive appointment volume, and play a key role in delivering an exceptional service experience. If you thrive in a fast-paced environment, enjoy working with people, and are motivated by performance, this is the opportunity for you.  

This is a paid position offering hands-on experience, structured training, and clear paths for advancement within our dealership. At Elmhurst Ford, we invest in our employees and promote from within, providing real opportunities for long-term career growth.

Responsibilities

Handle inbound and outbound customer calls, emails, and online inquiries

Schedule, confirm, and follow up on service appointments

Engage with customers to understand needs and promote service offerings

Follow up on declined services and missed opportunities

Maintain accurate customer records within CRM systems

Partner with service advisors and internal teams to support customer retention

Meet and exceed daily, weekly, and monthly performance goals

Qualifications

Previous customer service, BDC, or call center experience preferred

Strong communication skills with a customer-first approach

Organized with the ability to manage multiple tasks and follow-ups

Comfortable working with CRM systems and technology

Goal-oriented with the ability to perform in a fast-paced environment

Must have dealership BDC Experience 

Compensation

Competitive hourly pay Performance-based bonus opportunities tied to appointments and service results

Benefits

401(k)

Health, dental, and vision insurance

Life insurance

Paid time off

Work Location

In person – Elmhurst, IL

Why Join Elmhurst Ford

We are building a culture centered on accountability, performance, and growth. This is an opportunity to join a dealership that values its people, invests in development, and provides clear paths for advancement.