Treatment Coordinator

Treatment Coordinator

The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable and positive countenance to every patient experience.

Key competencies include:

• Conducting interviews to understand the patient's oral health history, concerns, and objectives
• Explaining the treatment plan, addressing patient concerns and answering any questions
• Assisting the patient in prioritizing the treatment and establishing a plan for scheduling and payment
• Building trust and understanding the patient's objectives
• Conducting financial consultations with all new patients and with existing patients when new treatment plans are presented
• Managing and maintaining the payment options and policies for patients to uphold the practice's financial integrity
• Understanding the practice's policy on working with dental benefit plans and being prepared to educate patients on their dental benefits
• Billing dental insurance, posting payments, and claim estimations as required
• Overseeing and tracking dental benefit plan accounts receivable and following up on claims regularly to ensure timely payment
• Communicating with all outside and third-party financing companies offered to patients and educating patients on the available outside financing options
• Tracking patient accounts receivable and outstanding balances to ensure timely payment
• Assisting in the practice's collections protocol for all outstanding balances
• Introducing new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlighted
• Conducting treatment consultations with all new patients and with existing patients when new treatment plans are presented
• Greeting and checking patients in and out before and after treatment
• Answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up
• Performing general office duties and other duties as required